Store Manager

Description

Job Summary: We are seeking a Store Manager who transforms goals into results, develops the team, ensures excellence in customer experience, and upholds brand standards. Key Highlights: 1. Lead and develop teams to achieve store success 2. Manage KPIs and make strategic decisions 3. Ensure excellence in customer experience and brand standards Store Manager – HOPE Itapema \- FEMALE POSITION We believe the store manager is primarily responsible for store performance. This person transforms goals into results, develops the team, ensures an excellent experience for customers, and guarantees that both brand and franchisor standards are executed daily. We seek a professional who closely monitors operations, makes data-driven decisions, identifies opportunities for improvement, and leads the team with clarity, organization, and purpose. We expect someone who does not merely keep the store running but continuously evolves operations through present, consistent, and results-oriented management. If you enjoy leading people, developing teams, analyzing results, and believe excellence is built through daily execution, we want to meet you. Key Responsibilities \* Ensure achievement and overachievement of store targets. \* Monitor key performance indicators daily (revenue, conversion rate, average transaction value, sales per hour, and productivity), turning data into action plans. \* Actively engage on the sales floor, supporting the team and ensuring excellence in customer experience. \* Plan and execute commercial campaigns jointly with management and marketing. \* Lead, train, develop, and coach the team through continuous feedback and follow-up. \* Manage staff schedules and organize task distribution. \* Ensure the team is prepared for campaigns, product launches, and new collections. \* Promote a work environment grounded in respect, commitment, and development. \* Ensure compliance with HOPE standards and franchisor guidelines. \* Supervise inventory, restocking, stocktaking, and administrative and financial processes. \* Ensure correct implementation of Visual Merchandising and product presentation. \* Guarantee excellent customer service, aiming for customer satisfaction and loyalty. \* Prepare and present store performance reports. \* Report results, challenges, and improvement opportunities to management. \* Diagnose operational issues, propose solutions, and monitor action plan execution. \* Ensure implementation of commercial and operational strategies defined by the company and franchisor. Requirements \* Proven experience in store management, preferably in fashion/female retail. \* Leadership profile and ability to develop people. \* Analytical capability to interpret KPIs and make decisions. \* Excellent communication, organization, ethics, and sense of urgency. \* Proficiency in Microsoft Office Suite. Preferred Qualifications \* Experience with CRM and customer loyalty programs. \* Knowledge of Visual Merchandising. \* Experience with commercial campaigns and marketing activities. \* Affinity with fashion and consultative service. Benefits \* CLT employment contract. \* Meal allowance. \* Life insurance. Work Location: HOPE Itapema – Itapema/SC. Compensation: R$3\.500,00 \- R$7\.000,00 per month Benefits: * Company mobile phone * Partner agreements and commercial discounts * Profit-sharing program Selection Question(s): * Have you previously served as a manager for any operation? Have you managed a store? * Do you currently reside in Itapema? * Do you reside near the store? Av Nereu Ramos 5460, Edifício Shard Tower * Are you skilled in Excel, Word, and PowerPoint? Experience: * Retail Sales (Mandatory) Work Location: On-site