POST-SALES TECHNICAL ANALYST

Description

Job Summary: Professional responsible for issuing and tracking service orders, managing pending items, controlling return of parts, and preparing technical assistance reports, with team guidance. Key Highlights: 1. Comprehensive management of technical assistance processes 2. Technical guidance to the work team 3. Analysis and preparation of technical assistance reports Digital Recruitment Consulting is seeking a Post-Sales Technical Analyst in Blumenau. RH Genial is a company specialized in human resources solutions. We offer services ranging from recruitment and selection to HR management consulting. **Responsibilities:** Issue service orders and request technical support from third-party service providers or internal teams. Monitor service delivery and billing for open service orders, managing pending items. Record expenses per service order and prepare payment documents for technicians based on services performed. Control returns of parts and equipment arising from technical assistance processes. Prepare and analyze technical assistance reports, incorporating relevant data and information for the reporting period, and proceed with internal follow-ups. Provide technical guidance to other team members as required. Previous experience as a Technical Support Specialist, Customer Support Analyst, Post-Sales Consultant, or Customer Service Analyst may indicate alignment with some activities of this position. Completed technical education required; prior experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * On-site Meal Allowance * Medical Plan * Dental Plan * Life Insurance * Childcare Assistance * Education Assistance Unimed health plan (50%), Uniodonto dental plan (50%), punctuality bonus (basic food basket), 50% study assistance (subject to internal rules), in-house restaurant for breakfast (daily cost: R$2.18\) and lunch (daily cost: R$3.00\), childcare assistance for mothers (upon submission of proof), life insurance fully covered by the company, career and salary progression plan, and other internal marketing benefits. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 07:45 to 17:10 (with a 01:30 lunch break).