Warranty Engineer - Naval

Description

Job Summary: Professional to assess and manage failures in naval systems, ensuring warranty resolution and coordination of service interventions. Key Highlights: 1. Serve as the primary point of contact for customers regarding warranty matters 2. Lead and guide the resolution of pending warranty service requests 3. Ensure communication and execution of action plans for interventions **TKMS is one of the world's leading suppliers of naval systems**. Our submarines, surface naval vessels, and maritime defense equipment are recognized for their technological excellence, reliability, and longevity. Additionally, we provide reliable know\-how and technical assistance throughout the entire operational life cycle of surface naval vessels and submarines. Work Location: Itajaí, Santa Catarina **Responsibilities and Duties** * Assess onboard failures reported by the customer (first line of defense) * Investigate/analyze root causes of failures. * When required, inspect failures during sea operations. * Perform initial failure classification (e.g., incorrect operation). * Inspect repairs carried out by shipyards and/or third parties. * Obtain access credentials/authorizations for naval arsenals/bases for suppliers/our own team. * Manage an office at the customer’s naval arsenal/base. * Act as the primary point of contact for the customer/shipyard on all warranty-related matters. * Coordinate schedules for TKMS specialists and mobilization of the UAN at the arsenal, naval base, or vessel location. * Organize and control the return of repaired parts to TKMS. * Close warranty service requests with the customer. * Serve as the responsible party and main point of contact between the vessel, AAz, and the shipyard. * Demonstrate autonomy in resolving warranty issues, escalating when necessary. * Participate in onboard interventions/meetings whenever required. * Prepare the monthly warranty progress report. * Maintain and update the warranty service request database, and coordinate onboard service interventions with the shipyard. * Provide effective leadership and guidance to ensure timely resolution of pending and open service requests. * Ensure that service intervention details and action plans are recorded, communicated to the vessel in a timely manner, and executed as planned. * Ensure lessons learned are documented and communicated to project management teams when necessary. * Issue regular updates and reports providing clear visibility into progress, challenges, costs, and forecasts for service interventions for the following month. **Requirements and Qualifications** Bachelor’s degree in Engineering. Active CREA registration. Certificate of Competency as Chief Engineer Officer. Relevant professional experience. Fluent English (spoken and written). Willingness to embark when required. **Additional Information** Meal Allowance; Attendance Allowance; Christmas Bonus; Transportation Allowance; On-site cafeteria offering breakfast and lunch; UNIMED health insurance coverage extended to legal dependents. UNIODONTO dental insurance; SulAmérica life insurance extended to legal dependents; Annual bonus; Wellhub (Gympass); Private pension plan; We promote continuous development for our employees through internal courses and training programs; Plus partnerships and agreements offering numerous discounts for you and your dependents! Join us in Brazil’s most modern and innovative naval project! \#AvanteTamandaré **We are TKMS – Your Maritime Powerhouse** **thyssenkrupp Marine Systems**, one of the global leaders in the naval industry, is embarking on a new and exciting phase in its journey. Effective immediately, we operate under the new brand **TKMS**, with the new positioning statement **"Your Maritime Powerhouse"**. This change marks a significant step toward our evolution as an independent company. **TKMS** is consistently advancing to establish itself as a standalone organization — a process scheduled for completion by year-end, including the spin-off of a minority stake to **thyssenkrupp AG** shareholders. With over **185 years of naval engineering tradition**, we remain grounded in our expertise and close relationships with customers, delivering **integrated maritime defense system solutions**, engineered to meet the complex challenges faced by modern navies. The future is about transformation — and we are ready. Ready to continue securing commercial shipping routes. Ready to support successful missions worldwide. Ready to navigate the seas of change. **We are TKMS. Your Maritime Powerhouse.**