Sales Support - Itajaí

Description

Job Summary: We are seeking a Sales Support (customer service) professional to handle after-sales service, ensuring process efficiency and promoting interaction between customers and internal departments. Key Highlights: 1. After-sales service and mediation between customers and internal departments 2. Analysis and resolution of post-sales issues 3. Organization and tracking of cargo pickup **We are Allink Neutral Provider** Specialists in consolidated LCL cargo transportation, as well as complementary services across the logistics chain. Part of the Wilson Sons Group, one of Brazil’s largest logistics operators, with over 180 years of history and co\-founder member of the WWA (WorldWide Alliance), the world’s largest neutral NVOCC platform. We operate from 6 offices located at Brazil’s major ports. **Responsibilities and Duties** We are looking for a **Sales Support (customer service)** professional to join our **Operations team at the Itajaí branch**. Prior experience in the domestic market is essential to integrate our team and contribute to our company’s growth and development. **What We Expect From You:** * Motivation for challenges and desire for professional growth. * Commitment to continuous development and improvement. **Main Responsibilities:** Responsible for after\-sales service, ensuring process efficiency and promoting interaction between external customers (customers, agents, and suppliers) and internal departments, delivering excellent service while guaranteeing or exceeding profitability as agreed upon in commercial negotiations. * Analyze and resolve post\-sales issues, facilitating mediation among customers, agents, suppliers, and internal departments, ensuring all stakeholders receive accurate information and that processes are executed efficiently. * Responsible for analyzing and handling changes in post-sales cargo processes/data (e.g., quotation updates/recalculation, analysis/acceptance of specific cargo types, and system adjustments/updates); * Analyze and resolve value discrepancies (discrepancies arising during the sales process involving customers/quotations and/or agents/invoices, along with corresponding system adjustments/updates); * Responsible for organizing and tracking cargo pickup up to the port of loading (road transport: LTL/dedicated); **Requirements and Qualifications** **Mandatory Requirements:** * Currently pursuing or completed undergraduate degree. * Intermediate English proficiency. * Experience in NVOCC and Freight Forwarders/FFW (Maritime LCL products). **Additional Information** * **Medical assistance** * **Dental assistance** (optional) * **Meal allowance and/or food allowance** – BRL 60.00 per business day * **Telepsychology** * **Life insurance** * **Private pension plan** (optional) * **Total Pass** (optional) * **Profit-sharing or results-based bonus (PLR)** * **Transportation allowance** * **Work model:** 100% on-site, Monday to Friday At **Allink**, we believe every career journey is unique—and our purpose is to make yours extraordinary! With over 30 years of experience, we connect people, markets, and opportunities—always focused on **excellence** and **innovation**. We value each employee’s development and believe that, together, we can achieve incredible results. At Allink, we move the world by providing **LCL (Less Container Load) and FCL (Full Container Load) logistics solutions**. We work in true partnership with international trade companies, especially freight forwarders, customs brokers, and foreign trade advisory and consulting firms. Our commitment lies in **neutrality**, ensuring our customers enjoy the best possible experience. We are dedicated to our customers, partners, and employees—always delivering our best with **commitment**. We believe **collaboration** and teamwork are our strengths; therefore, we cultivate a **team spirit** that unites us in pursuit of common goals. We act with **integrity**, maintaining ethics and transparency in all our actions, while valuing differences and diversity and promoting **respect** in our workplace.