E-commerce Backoffice Assistant (Temporary)

Description

Job Summary: The E-commerce Backoffice Assistant will manage orders and billing, provide customer support, and assist with return processes, ensuring data consistency. Key Highlights: 1. Focus on e-commerce order and billing control 2. Customer support via chat and email 3. Support for return processes and data updates Cantu INC is seeking an **E-commerce Backoffice Assistant** in **Itajaí/SC**. Answer "yes" or "no" to the questions below to see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I a team player, collaborating for group success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Manage e-commerce order and billing flow in Mexico; * Support customers via chats and emails, clarifying questions related to orders and billing; * Perform re-billing activities, including verification, adjustments, and sending NF/XML to customers; * Support fiscal note return processes, organizing information and sending instructions via email; * Update customer data (BP) in SAP for corrections and re-billing; * Monitor order and billing databases, ensuring data consistency; * Identify and handle rejected invoices and canceled orders; * Report inconsistencies and errors to the IT team regarding the order database. **Requirements and Qualifications** * Knowledge of e-commerce and marketplace operations, with understanding of workflows and processes; * Proficiency in Excel; * Organized profile, with strong activity and process management and control **Additional Information** **Working Hours:** Monday to Friday, schedule to be agreed upon. * **At Cantu INC, you’ll have access to these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation allowance; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (per policy); * Education assistance (per policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * Laboral; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and well-being care; * Partnership with Petlove – pet benefits; PPR (per policy – requires at least 6 months of service within the payment year). * **Inclusive position also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions, guiding buyers and supporting sellers. One of the largest tire distributors in the country, present in 23 states with over 60 branches and 5 distribution centers, and a pioneering e-commerce platform for tires. We love challenges—and speed, of course. We plan, execute, correct, and deliver results without wasting time. Challenged by the future, we continuously seek trends and innovative solutions to simplify our customers’ lives. After all, they give meaning to our business. Our purpose is to open paths for people and businesses, seeing everyone grow alongside us—including you! If you’re restless, love challenges and technology as much as we do, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?