Description
Job Summary:
We are seeking a proactive professional for customer service and support, with a focus on empathy and responsiveness, handling tickets via chat, email, and WhatsApp.
Key Highlights:
1. Previous experience in Customer Service / Support
2. Strong written and verbal communication skills, empathy, and responsiveness
3. Organizational skills to handle a high volume of tickets
**Responsibilities**
Previous experience in Customer Service / Support
Strong written and verbal communication skills
Empathy and responsiveness in customer interactions
Organizational skills to handle a high volume of tickets
Experience with Zendesk
Experience with Bling and Nuvemshop
Basic knowledge of the Brazilian Consumer Protection Code
Proactive profile with a sense of urgency
**Qualifications**
Provide customer support via chat, e\-mail, and WhatsApp
Log and track tickets in Zendesk
Check orders using Bling and Nuvemshop
Resolve daily requests (inquiries, order status, exchanges, and returns)
Handle simple operational issues (delays, discrepancies, etc.)
Escalate to internal departments when necessary
Follow established processes and SLAs
Escalate critical cases to the CS team
Interested candidates should send their resume to rhsaintgermainb@gmail.com or (47\) 9164\-2901, contacting Beatriz.
Compensation: R$2\.000,00 \- R$2\.600,00 per month
Benefits:
* Dental insurance
* Corporate partnerships and commercial discounts
Work location: On-site