Support Assistant

Description

Job Summary: This role involves providing customer service and technical support, configuring network equipment, and assisting field technicians. Key Highlights: 1. A telecommunications reference with 18 years of history and consistent growth 2. Company recognized by the GPTW (Great Place to Work) award in SC 3. Opportunity to work in customer service and technical support **Seanet** is a telecommunications reference in the region, with **18 years of history** and consistent growth. We are proud to be among the **Best Companies to Work for in Santa Catarina**, recognized by the **GPTW (Great Place to Work)** award. We currently have an opening for a **SUPPORT ASSISTANT** position in **NAVEGANTES/SC**! **Main Responsibilities:** * Customer service via phone and online chat; * Technical support to resolve connectivity and service functionality issues; * Configuration of network equipment; * Support for field technicians and service activation; * Other activities related to the support area. **What We Expect From You:** * Completed high school education; * Experience in customer service (phone and chat); **Working Hours:** * Business hours: Monday to Friday, from 8:30 AM to 12:00 PM and 1:30 PM to 6:00 PM; Saturdays from 8:30 AM to 12:00 PM. **Fixed Salary + Benefits**