Specialized Technical Support for E-commerce Operations

Description

Job Summary: We are seeking a professional for specialized technical support in e-commerce, responsible for customer service, ticket analysis, and supporting the resolution of operational issues on the platform. Key Highlights: 1. Specialized technical support for e-commerce operations 2. Handling ticket analysis and resolution of operational issues 3. Focus on user satisfaction and productivity We are looking for a professional to provide specialized technical support for e-commerce operations, delivering customer service, analyzing tickets, assisting in identifying and resolving operational issues, and monitoring daily platform usage. This person will be responsible for supporting merchants and platform users, contributing to operational continuity, process stability, and a positive user experience. We seek someone with an analytical, organized, communicative profile and familiarity with e-commerce routines and systems. **Key Responsibilities** Provide technical and operational support to e-commerce platform customers. Log, classify, track, and update support tickets. Identify online operational issues and direct clear, efficient solutions. Support routine tasks such as product registration and updates, descriptions, images, pricing, and store configurations. Assist customers with questions regarding orders, navigation, online purchases, and platform functionality. Monitor metrics and situations impacting virtual store operations, such as conversion rate, traffic, sales, and usability. Document procedures, recurring issues, and improvement opportunities. Collaborate with internal technology, customer service, and product teams to resolve incidents and enhance the platform. Contribute to user satisfaction and productivity, emphasizing responsiveness, clarity, and service quality. **Requirements** Experience in customer support or technical support for systems. Hands-on experience with e-commerce operations, marketplaces, or digital platforms. Knowledge of ticket creation, tracking, and handling. Strong verbal and written communication skills. Organizational skills, attention to detail, and effective priority management. Ability to quickly learn systems and processes. Analytical and proactive mindset for problem investigation. **Desirable** Knowledge of ERP systems, e-commerce platforms, or administrative systems. Basic understanding of HTML, CSS, JavaScript, or system logic. Familiarity with e-commerce metrics and virtual store operations. Experience documenting processes and interfacing with technical teams. **Behavioral Profile** Organization and accountability. Autonomy in day-to-day work. Empathy in customer interactions. Ability to manage deadlines and multiple concurrent tasks. Collaborative attitude and solution-oriented focus. **Differentiators** Prior experience providing support in technology or SaaS companies. Knowledge of operational routines in virtual stores. Hands-on experience with product registration, order tracking, and platform user support. Requirements: Experience in customer support or technical support for systems. Hands-on experience with e-commerce operations, marketplaces, or digital platforms. Knowledge of ticket creation, tracking, and handling. Strong verbal and written communication skills. Organizational skills, attention to detail, and effective priority management. Ability to quickly learn systems and processes. Analytical and proactive mindset for problem investigation.