Description
Job Summary:
A professional responsible for planning, monitoring, and reporting action plans; managing KPIs; optimizing processes; and interacting with customers.
Key Highlights:
1. KPI management and development, process mapping and improvement
2. Development and follow-up of action plans for non-conformities
3. Interaction with internal and external customers to present results
* Develop and follow up on action plans;
* Report indicators and monitoring reports to supervision, management, customers, and regional offices;
* Hold meetings with internal and external customers to present scenarios and results;
* Responsible for managing, developing, and analyzing KPIs; mapping processes; standardizing procedures; implementing operational improvements; and developing action plans in cases of non-conformities or process failures;
* Monitor the entire customer supply chain;
* Issue invoices (NFs) and manage the billing process;
* Follow up on processes related to activities performed or requested;
* Perform transactions in the SAP system;
* Draft emails to respond to customers and management;
* Monitor the development, completion, and effectiveness of action plans.
Employment Type: Permanent CLT
Benefits:
* Medical insurance
* Dental insurance
* Education allowance
* Free parking
* Life insurance
* Food allowance
* Meal allowance
* Transportation allowance
Education:
* Completed Bachelor's degree (Mandatory)