Job Summary: Internal Support is responsible for assigning and monitoring technician activities, providing remote support for installation and maintenance of network equipment, and communicating with customers to resolve issues. Key Highlights: 1. Remote support for installation and maintenance of network equipment 2. Field technician guidance and supervision 3. Configuration and activation of ONUs and routers Internal Support is responsible for assigning and monitoring technician activities, providing remote support for installation and maintenance of network equipment—including configuration and activation of ONUs and routers. It also provides field technician guidance and supervision, verifies installation photos and documentation, manages and follows up on scheduled appointments, generates departmental activity reports, and communicates with customers to clarify doubts and resolve issues. * Provide remote support for installation and maintenance of network equipment. * Assign, guide, and monitor field technicians' activities. * Configure and activate network equipment, including ONUs and routers. * Diagnose and resolve network issues. * Verify installation and maintenance photos and documentation. * Monitor and enforce adherence to scheduled appointments. * Generate departmental activity reports. * Maintain communication with customers to clarify doubts and resolve issues.
João Silva
Indeed · HR
João Silva
Indeed · HR
