Job Description: Parking Attendant **Function Summary** The Parking Attendant is the professional responsible for ensuring the smooth, organized, and secure flow of vehicles in our facilities. He or she is the first point of contact with the customer, making it essential to possess a proactive, courteous, and service-excellence-oriented profile. **Main Responsibilities** * **Customer Service:** Greet customers courteously, provide information regarding fees, operating hours, and guide them on site regulations. * **Access Control:** Operate entry and exit systems (barriers), issue tickets, and verify partnership stickers or monthly pass cards. * **Lot Management:** Guide drivers to available parking spaces and organize vehicle placement to optimize space usage. * **Cashier Operations:** Collect fees, process payments (card, cash, PIX), issue invoices, and perform cash register closing at the end of the shift. * **Care and Surveillance:** Monitor the lot to prevent accidents, collisions, or irregularities, immediately reporting any incident to supervision. * **Basic Maintenance:** Keep the booth and common areas clean and orderly. **Requirements and Qualifications** * **Education:** Completed high school. * **Experience:** Prior experience in customer service or cashier operations is desirable. * **Technical Skills:** Basic computer knowledge (to operate the parking management system). * **Personal Competencies:** Punctuality and responsibility. Strong verbal communication skills. Agility and attention to detail. Ability to resolve conflicts diplomatically. **Preferred Qualification:** Valid Brazilian National Driver’s License (CNH Category B) and practical experience maneuvering different types of vehicles (automatic and manual). Daily Activity Breakdown **1\. Opening Routine and Reception** * **Welcome:** Greet the customer, guide them on card or app usage, and inform them about height restrictions or special spaces (seniors/PCD). **2\. Vehicle Flow and Lot Management** * **Direction:** Visually or verbally indicate available spaces to avoid congestion at the entrance. * **Vehicle Maneuvering (if applicable):** Park and retrieve customers’ vehicles with extreme care, adhering to safety regulations. * **Preventive Patrol:** Walk through the lot to check for lights left on, open windows, or oil leaks in parked vehicles. * **Key Management (if applicable):** In valet services, organize keys on the board and ensure each ticket is correctly linked to its corresponding key. **3\. Financial Operations** * **Fee Calculation:** Verify parking duration and apply partnership discounts or validation stickers. * **Payment Collection:** Process payments via card machines. * **Shift Closing:** Perform cash removal (excess cash withdrawal) and generate the cash register closing report, reconciling physical cash with system records. **4\. Security and Incident Reporting** * **Damage Inspection:** Identify existing damages (scratches, dents) before vehicles enter—where applicable per parking policy—to prevent unjustified claims. * **Reporting:** Record any incident (e.g., internal collisions, lost tickets by customers, suspicious behavior) in the incident logbook. * **Assistance:** Assist customers in emergency situations (e.g., flat tire, dead battery) by activating required support.