Customer Support

Description

Job Summary: We are seeking Customer Support professionals (LiveChat) to work in a dynamic environment, focusing on responsiveness, quality of replies, and an excellent customer experience. Key Highlights: 1. Working in a dynamic environment focused on customer excellence 2. Professional development in customer service and communication 3. Customer support via LiveChat with emphasis on speed and courtesy **Job Description – Customer Support (LiveChat)** ------------------------------------------------------- **Number of openings:** 06 **Work model:** * 04 openings **on-site** – Itajaí / SC * 02 openings **remote** * 01 opening for rotating shift coverage * 01 opening for night shift (10 PM to 6 AM) **Employment type:** CLT **Work schedule:** 6 days on, 1 day off **Salary:** R$ 2\.500,00 ### **About the opportunity** We seek **Customer Support (LiveChat)** professionals to work in a dynamic environment, emphasizing responsiveness, reply quality, and an outstanding customer experience. The position requires strong communication skills, organization, attention to detail, and the ability to handle multiple simultaneous interactions. ### **Main Responsibilities** * Providing customer support via LiveChat, ensuring responsiveness, clarity, and courtesy * Addressing customer inquiries, requests, and general guidance * Accurately and thoroughly documenting each interaction in the system * Identifying and routing issues to responsible departments when necessary * Adhering to procedures, internal policies, and quality standards * Proactively reducing recurrence of questions and issues * Maintaining professional, empathetic, and concise communication * Supporting non-standard schedules (rotating shift coverage and night shift), as applicable ### **Technical Requirements** * Completed high school education * Prior experience in customer service (chat, call center, SAC, or similar) * Proficient typing and basic computer literacy * Ability to manage multiple concurrent chats * Clear, concise, and grammatically correct written communication * Availability to work on a 6 days on, 1 day off schedule * For on-site positions: willingness to work in Itajaí – SC ### **Behavioral Requirements** * Communicative, empathetic, and patient demeanor * Organized with strong attention to detail * Ability to work under pressure and meet service targets * Responsibility and commitment to scheduled hours and shifts * Adaptability to various shifts and changing demands * Professional and ethical conduct during customer interactions ### **Preferred Qualifications** * Prior experience with LiveChat customer support * Experience in high-volume support environments * Familiarity with digital customer service platforms * Experience working night shifts or non-standard schedules ### **What the company offers** * CLT employment contract * Fixed salary of **R$ 2\.500,00** * Dynamic and structured work environment * Initial training and mentoring * Opportunities for professional development ### **Ideal Candidate Profile** An agile, communicative professional focused on delivering a positive customer experience, capable of managing multiple interactions while maintaining quality even in high-demand environments. Minimum Education: High School (Secondary Education) Meal allowance