Customer Service Assistant - Pac Log

Description

Job Summary: A professional responsible for customer service at international cargo terminals, performing registrations, cancellations, and simulations, while supporting the commercial area. Key Highlights: 1. Customer service via email, phone, or in person 2. Registering and updating customer information in the system 3. Providing commercial area support with warehousing simulations Pac Log manages and operates international cargo terminals at the airports of Curitiba, Goiânia, Navegantes, Recife, and Vitória. We are authorized to handle a wide variety of cargo types, including perishables, pharmaceuticals, chemicals, electronics, and hazardous goods. PAC’s network of cargo terminals is strategically located across Brazil’s major regions—South, Southeast, Central-West, and Northeast—and our customs-approved terminals rank among the country’s primary entry points for international cargo. We seek professionals eager for growth and learning to join our team. **Responsibilities and Duties** * Provide customer service via email, phone, or in person, clarifying all Terminal Services, resolving inquiries, and addressing other types of requests; * Perform initial client registration for TECA in the internal operational system and keep it updated upon any changes to client data; * Cancel processes in the internal operational system upon request, evaluating on a case-by-case basis whether cancellation is appropriate, and when necessary, requesting cancellation of paid fee vouchers from the Tariff Department; * Enter requested services into the internal operational system, relaying instructions to the Operations Department and responding to customers with the requested items; * Process warehousing simulation requests, providing preliminary fee estimates based on foreign exchange rate fluctuations, and performing other commercial area support activities. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in International Trade or related fields; * Minimum 6 months of experience in customer service activities. **Additional Information** **Work Location:** * Absolute Building \- Dr. Pedro Ferreira, 333, Centro\-Itajaí/SC **Working Hours:** * Monday to Friday, 08:30 AM to 6:18 PM **Benefits:** * Meal Allowance * Food Voucher * Transportation Voucher * Birthday Gift Voucher * Dental Plan * Parking * Life Insurance * Tuition Assistance Program * Free Psychological Support for employees and their dependents * And others. GMO is the facilities brand standing beside you—fearless, intelligent, and light—creating opportunities for companies and individuals to grow by leveraging their greatest strengths. We specialize in **people management**, **recruitment and selection for partner companies**, as well as professional cleaning services, administrative support, and process outsourcing. We believe people make the difference. That’s why we value every professional and strive to create environments where everyone can grow and generate positive impact around them. As part of the back-office integrating **Poly, Pac Log, Poly Fly, Starta, and Fractio**, we connect people, places, and processes so everything flows efficiently and effortlessly. Count on us. Actually, count on people. **GMO.** **Getting it right is human.**