Senior ServiceNow Developer

Description

Job Summary: Capgemini is seeking a Senior ServiceNow Developer to join an innovative, collaborative, and continuously evolving team, focused on data modeling, advanced automation, and secure integrations. Key Highlights: 1. Inclusive and collaborative environment 2. Flexible and hybrid work models 3. Career development and comprehensive benefits Recife Senior ServiceNow Developer Are you passionate about technology and innovation, and do you want to be part of an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible and hybrid work models aligned with project needs. Our goal is to provide you with the best experience—respecting your lifestyle and promoting well-being. We are looking for a **Senior ServiceNow Developer** to join our team. **Responsibilities:** * Data modeling, business rule definition, and omnichannel experience design (Portal, Workspace, and Mobile), using Process Automation Designer, Playbooks, and medium-to-high coupling integrations. Advanced automation: * Creation of reusable flows, subflows, and actions—with governance, catalogs, and approval chains—using Flow Designer, IntegrationHub, and corporate spokes. Integrations and security: * Design of secure integrations (authentication, authorization, observability), MID Server strategy definition, error handling, and API and data mapping documentation. Support and Hypercare: * Planning and execution of upgrades, application of health checklists, coordination of hypercare periods, management of critical incidents, and monitoring of operational indicators. CoE / CoEI and Citizen Developer: * Definition of standards, playbooks, and training paths to ensure governance and quality in low-code deliveries performed by business areas. AI applied to AppEngine: * Evaluation and incorporation of AI Agents (triage, classification, orchestration) when use cases require enhanced intelligent automation. **Requirements:** * Academic qualification: Completed undergraduate degree in IT (Information Systems, Computer Science, Computer Engineering, or related fields). * Postgraduate studies or specializations in Software Architecture, Integrations, or UX will be considered advantageous. * Advanced proficiency in ServiceNow AppEngine and the Now Experience / UI Builder ecosystem, including Service Portal and Workspaces. * Ability to create modular, scalable, and omnichannel experiences (Portal, Workspace, and Mobile), aligned with AppEngine offerings and deliverables defined in the practice’s master decks. * Proficiency in JavaScript and Glide APIs (Script Includes and Business Rules) when low-code solutions are insufficient. * Experience with reuse patterns (subflows, actions, widgets), observability, telemetry, and error handling—with scalability and maintainability in mind. * Ability to articulate value (ROI), support adoption, decide between OOTB vs. customization, and contribute to governance and legacy system coexistence roadmaps. **Diversity, Inclusion, and Belonging** At Capgemini, you can be who you are. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to all individuals, regardless of race, ethnicity, religion, age, gender identity, sexual orientation, or disability. **Development and Benefits** Here, you are the protagonist of your career! We offer: A structured career path and personalized learning tracks. Corporate University access to Harvard, Coursera, Udemy, and Pluralsight. Official certifications with partners such as SAP, AWS, Microsoft, and Salesforce. Language courses with EF Education First (English, Spanish, French, and German). **Comprehensive Well-being** * Medical and dental assistance. * Gympass and Equilibrium (physical and mental health). * Private pension plan and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance. * Meal allowance, benefits club, and much more! **Make it Real!** At Capgemini, we unleash human potential through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us! Ref. code 400972-pt_BR Posted on 30 Jan 2026 Experience level Experienced professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering