PARKING CONTROLLER

Description

* **JOB MISSION** Responsible for monitoring, supervision, and operation of parking systems **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers, via intercom, using announcements, regarding resolution of issues arising during entry or exit from the parking facility, whenever activated; Manage key control; Screen service authorizations; Report shift incidents to the Supervisor; Support the Parking team in monitoring and identifying equipment or area-related issues throughout the parking facility. Support opening and closing activities for parking levels and cashier booths, identifying and anticipating potential incidents; Monitor parking controllers and valets, verifying area coverage; Report equipment issues—such as gates, barriers, APS, and automatic payment systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.)—to Supervisors and technicians; Verify recording, playback, and operational status of all CCTV system components; Perform checklist for camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the parking facility’s designated frequencies; Receive authorization requests from floor stations (e.g., equipment activation authorization, restroom access authorization, etc.); Organize parking areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at building entrances during shopping center closure periods; Handle customer assistance and release during equipment or ticket malfunctions at barriers; Direct vehicle traffic flow when all parking spaces are occupied; Facilitate vehicle movement through parking areas; Monitor vehicle stay in the parking facility after shopping center closing; Assist customers in parking areas with discharged batteries, flat tires, and locksmith needs; Maintain parking signage and isolation measures per briefing instructions/standards; Replenish/reload cards at barriers; Organize and store all signage, isolation, emergency equipment (vehicle suspension boards, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (gates, barriers, APS, etc.). **OBSERVATIONS** ---------------