Customer Support Assistant

Description

The **Farmácias APP** is a technology and innovation company in the pharmaceutical sector, created to connect pharmacies, drugstores, supplement and cosmetics stores with their customers quickly, conveniently, and securely. Our mission is to deliver the best online shopping experience, promoting health, well-being, and quality of life. Thinking about a pharmacy? Think **Farmácias APP**. Your all-in-one online shopping app for medicines, health, and beauty products. Learn more about us: www.farmaciasapp.com.br ***\#JoinFarmáciasAPP*** **Responsibilities and Duties** **On a daily basis, you will:** * Provide customer and end-consumer support, presenting solutions to customers via communication channels such as phone, WhatsApp, or service tickets; * Route requests to relevant departments or key personnel; * Monitor, forward, and redirect issues according to established processes for the support area; * Assist customers throughout their entire support journey until resolution of any reported issue; * Ensure proper registration, documentation, and closure of service tickets; * Actively contribute to the development, definition, and suggestion of new processes and improvements relevant to the support area; * Always prioritize delivering exceptional customer service. **Requirements and Qualifications** **What do you need?** * Currently pursuing a bachelor’s degree (preferred); * Experience in customer service; Proficiency in Microsoft Office Suite. * **Additional Information** * Working hours: 1:40 PM to 10:00 PM — including weekends; * Meal Allowance; * Food Voucher; * Health Insurance; * Dental Insurance; * Life Insurance. *The* ***Farmácias App*** *was developed by* *Pharmacy S/A,* *a pharmaceutical-sector technology and innovation company, with the purpose of bringing better health to more people.* *Our commitment is to promote innovative solutions that connect customers with pharmacies, drugstores, supplement and cosmetics stores, expanding access to quality healthcare through technology.* *An intuitive, secure, and simple platform that enables customers to view, compare, and purchase online! With a customized app and website, pharmacies showcase promotions on hygiene, beauty, perfumery, supplements, and medicines, supported by marketing and logistics. Over 2\.700 pharmacies are already selling more across Brazil!* *We aim to become the BEST and LARGEST health and well-being ecosystem in Brazil, guided by our core pillars:* *People – TOGETHER, we make things happen! Empowering what makes us unique and united to become stronger.* *Customer – The CUSTOMER drives us! We place the customer at the center of everything we do, dedicating ourselves to finding the best solutions.* *Courage – We have COURAGE to innovate; we embrace change and always act with integrity.* *Performance – Obsessed with EXCELLENCE! We pursue consistent and meaningful results grounded in data.* *Innovation – INNOVATION in our veins! Always alert to create, recreate, and evolve what we already do exceptionally well.* *Our app is available for free download on app stores and via our website, with nationwide coverage.* ***Join us on this journey and discover how we can simplify access to health and well-being!***