Senior Support Analyst

Description

Job Summary: We are seeking a technology- and innovation-driven professional to administer and support Microsoft infrastructure, with a focus on solutions that accelerate digital transformation. Key Highlights: 1. SCCM and Office 365 administration and maintenance 2. Management of Windows Server, Azure, and Active Directory environments 3. Proactive diagnosis and resolution of technical issues Are you passionate about technology and innovation? At SysMap Group — comprising SysMap Solutions, TriggoLabs, and triggo.ai — we believe outstanding results stem from extraordinary people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our expertise spans multiple sectors, including Telecom, Retail, Education, Finance, Industry/Cosmetics, and Energy — always centered on innovative, high-impact solutions. Apply now and help build the future of technology with us! **Responsibilities and Duties** * Administration and maintenance of SCCM (System Center Configuration Manager) * Creation and management of packages, updates, and system images * Proficiency in Office 365 (Microsoft 365\): * User and license management via Microsoft 365 Admin Center * Support for Exchange Online, OneDrive, Teams, and SharePoint * Diagnosis and resolution of synchronization and authentication issues * Experience with Microsoft Azure: * Resource management in the Azure Portal * Knowledge of Active Directory (AD) and Azure Active Directory (AAD) * Monitoring and support for virtual machines, networks, and security policies * Windows Server administration: * Installation, configuration, and maintenance of Windows servers (2012, 2016, 2019 or later) * Management of services such as DNS, DHCP, AD DS, and GPOs * Troubleshooting of services and performance issues * Knowledge of WSUS (Windows Server Update Services): * Configuration and management of updates * Patch approval, scheduling, and monitoring * Integration with SCCM (desirable) * Problem Analysis and Resolution (Troubleshooting): * Ability to proactively diagnose and resolve technical issues * Use of log, event, and monitoring tools * Documentation of incidents and solutions **Requirements and Qualifications** * Microsoft certifications (e.g., MS\-900, AZ\-104, MD\-102\) * PowerShell knowledge for task automation * Experience with ITIL or incident/change management processes * Technical English for reading documentation * Strong communication and teamwork skills * Proactivity and solution-oriented mindset * Organization and attention to detail **Additional Information** We are the **SysMap Group**, formed by the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of high-impact technology companies delivering innovative solutions that transform businesses and develop people. Our essence is driven by **a passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges across diverse industries while actively tracking technological evolution. Here, we believe **technology only creates value when built by people**. Thus, we foster an ethical, collaborative, and diverse environment where learning is constant and excellence in our work defines who we are. **The only way to participate in SysMap Group’s selection processes is through the company’s pages on the Gupy platform; there is no participation or hiring fee.**