Job Summary: We are seeking a proactive and committed professional to handle ticket registration and management, provide operating system support, and perform equipment maintenance. Key Highlights: 1. A conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. A team passionate about innovation and #borderless We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Even when apart, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day responsibilities will include:** * Registering and managing tickets, handling Level 1 and Level 2 requests; * Providing operating system support and software installation (including Microsoft Office), as well as network, printer, and peripheral support; performing desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, SharePoint, and IP configuration; * Monitoring, responding to, and updating tickets in the database to prevent backlogs that may jeopardize project SLAs, while minimizing pending ticket volume; * Creating and updating knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal; * ERP knowledge. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology. * Experience in IT support within healthcare environments. **Work Schedule:** * Monday to Thursday: 7:00 AM to 5:00 PM; Fridays: 7:00 AM to 4:00 PM; * Work location: Pitangueiras, Lauro de Freitas \- BA; * Work model: 100% on-site. **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
