IT Technician

Description

Job Summary: We are seeking an IT Technician Level 1 specializing in electronic security to provide initial technical support and assistance to customers, with emphasis on diagnosis and maintenance. Key Highlights: 1. Initial technical support ticket handling and remote assistance. 2. Diagnosis and maintenance of electronic security systems. 3. Opportunity to work with technology and electronic security. Job: IT Technician Level 1 Specialization: Electronic Security Location: Salvador and North Coast, Bahia (BA) We are looking for an IT Technician Level 1 with interest and skills in electronic security to provide first-level customer support and assist technical operations in Salvador and the North Coast. Main Responsibilities: Initial technical support ticket handling Remote IT, network, and system support Initial fault diagnosis in electronic security systems Ticket and task creation and organization Remote preventive maintenance Bench maintenance of equipment On-site technical support, as directed Technical information and evidence logging in the system Requirements: Education or experience in IT, networking, or related fields Strong communication and organizational skills Customer service aptitude Interest in learning and working with electronic security systems Availability to work in Salvador and the North Coast Preferred Qualifications: Experience in technical support Knowledge of CCTV, access control, or networking Experience with ticketing systems Work Schedule: Monday to Friday, from 8:00 AM to 6:00 PM Possibility of remote weekend on-call duty when necessary, with overtime pay Salary and Benefits: Starting salary: R$ 1.700,00 After 90 days: R$ 1.830,00 Meal allowance: R$ 25.00 per day Transportation allowance Dental plan Employment Type: Full-time, Permanent CLT Compensation: R$1.700,00 – R$1.830,00 per month Benefits: * Dental care * Life insurance * Meal allowance * Transportation allowance Work Location: On-site