Junior Support Analyst - Salvador/BA

Description

Job Summary: The Junior Support Analyst will ensure the continuous operation of the Group's technology services by delivering efficient technical support and contributing to operational stability and user satisfaction. Key Highlights: 1. Efficient technical support for technology across multiple units. 2. Preventive and corrective infrastructure maintenance. 3. Support for infrastructure projects in new stores. We are a multi-brand group engaged in the sale of new and used vehicles, accessories, consortia, fleet management, insurance, after-sales services through our network of dealerships, as well as vehicle leasing (mobility). We are seeking a **Junior Support Analyst** to **ensure the continuous operation of the Group's technology services by delivering efficient technical support to units, ensuring the availability of network, servers, telephony, printing, and workstations. Perform preventive and corrective maintenance, support infrastructure projects in new stores or renovations, and contribute to operational stability and user satisfaction, aligning with security and quality policies.** . If you are agile, customer-oriented, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase and we grow together!*** **Responsibilities and Duties** * Respond to and register user tickets via ticketing system; diagnose and resolve hardware and software incidents. * Workstation support (configuration, updates, component replacement, software installation). * Basic Active Directory administration: account creation/modification, password resets, and group management. * Printer and multifunction device support (installation, print queues, error resolution). * Basic network connectivity monitoring and testing (LAN/WAN, Wi-Fi), and vendor escalation when required. * Support infrastructure deployment in new stores or renovations (network, Wi-Fi, telephony, local servers). * Technical support for events or auto shows: network setup, audio/visual equipment, and connectivity. **Requirements and Qualifications** **You:** * Hold a completed Bachelor’s degree in Information Technology, Computer Networks, Computer Science, Information Systems, or related fields. * Have prior experience in technical support (preferred). * Possess skills in computer assembly and maintenance; hardware diagnostics. * Understand backup and restoration procedures under supervision. * Can perform basic UPS/uninterruptible power supply monitoring. * Are proficient in Microsoft Office (Excel/Word) and collaboration tools (Teams, Outlook). * Have foundational knowledge of networking (IP, DHCP, DNS). * Possess basic Active Directory knowledge. Do you identify with this challenge? Then come build the future with us! **Additional Information** **What We Offer:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass) — extendable to up to 3 dependents; * Free telemedicine — extendable to spouse, children; * Free psychological counseling — extendable to spouse, children; * Discounts on undergraduate, postgraduate, MBA, and 100% online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a national mobility group with outstanding presence in the automotive market, boasting over 30 years of service excellence and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center, our dedicated unit responsible for the Group’s entire digital strategy and monitoring. Learn about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GRUPO NEWCHASE YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN WRITING THIS STORY!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “Deliver the best results in excellence to our customers, employees, and partners, recognized for our #SpeedAndQuality DNA.” We are market leaders across all brands we represent!