Technical Support - Call Center

Description

Job Summary: Professional responsible for user, accredited partner, and customer service and guidance—clarifying inquiries, recording suggestions/complaints, providing technical services, and conducting customer research/registration—following predefined scripts to acquire, retain, or recover customers, and delivering technical support. Key Highlights: 1. User, accredited partner, and customer service and guidance 2. Specialized technical support via telephone 3. Customer acquisition, retention, and recovery Guide and respond to requests; Clarify inquiries from users, accredited partners, and corporate customers through the Contact Center; Record suggestions and complaints from users, accredited partners, and Nutricash customers through the Contact Center; Provide specialized technical services and support via telephone; Conduct customer research and registration via telephonic customer service; Follow planned and controlled scripts and procedures to acquire, retain, or recover customers; Provide technical support to corporate customers, fleet managers, and accredited workshops through the Contact Center. Experience