Part-time Sales and Relationship Assistant - Botafogo

Description

Job Summary: We are seeking a Relationship and Sales Assistant to provide welcoming service, support, and engagement at every stage of the customer relationship. Key Highlights: 1. Welcoming and efficient service to customers and students 2. Involvement in the entire sales cycle (pre-sales, sales, and post-sales) 3. Dynamic and collaborative environment with professional development Cultura Inglesa is for everyone! **All our positions are affirmative actions for inclusion and diversity, and we eagerly await your application!** Cultura Inglesa is an innovative company that dreams of projecting Brazil onto the global stage through education, shaping increasingly confident and fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language instruction, with over 89 years of operation and excellence in this field. We offer a comprehensive infrastructure for technology and teaching material development. We adopt an entrepreneurial mindset, continuously improving our products and services, and pioneer teaching techniques because we believe in innovation within education. Do you enjoy communicating, have a passion for helping people, and are interested in education? We are looking for a **Relationship and Sales Assistant** to join our team! Here, you will be the first point of contact with our students and their guardians, delivering welcoming service, sales, support, and engagement throughout the entire customer relationship. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by Cultura Inglesa. * Participate in the entire sales cycle: **pre\-sales, sales, and post\-sales**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency exams. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support student enrollment and withdrawal processes, observing behaviors and reporting situations to leadership. * Update and organize the database of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other staff members. * Participate in training sessions and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work with **sales and customer service**. * Organization, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic knowledge of English will be considered a plus. **Additional Information** **What We Offer:** * A dynamic and collaborative environment that values professional development. * Opportunities for growth within an institution committed to educational excellence. * Medical assistance * Dental assistance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * Partnership with SESC * Birthday day off If you possess the energy, passion, and dedication we seek, we would love to meet you! Please submit your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded language brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer in-person and live online classes, combining quality education with social initiatives, technology, and innovation.