Technical Support Assistant

Description

**We have an amazing opportunity for a Technical Support Assistant in Uberlândia/MG.** Positivo S\+ is a technology company focused on innovative solutions for various sectors. We seek a team of engaged professionals passionate about making a difference. **If you, like us, believe you can make a difference, join our team and grow with us!** **Key Responsibilities**: * Provide initial support for user tickets; * Receive and log all user calls via the support channels described in our technical proposal; * Log and track incidents and complaints; * Perform initial incident assessment; * Monitor / escalate incidents related to the scope of this proposal, per the Service Level Agreement; * Communicate the impact of planned changes to users, provided we are notified in advance by the requesting departments; * Clarify user questions from the CONTRACTING PARTY regarding operating system usage, basic software, as well as configuration, installation, operation, and maintenance of IT equipment and components, including smartphones. * Monitor / escalate incidents related to the scope of this proposal, per the Service Level Agreement; * Close incidents related to the scope of this proposal upon end-user confirmation; * Keep users informed about the progress of their requests; **Education**: Completed Technical Course or ongoing undergraduate degree in IT. **Employment Type: CLT \+ Benefits**: * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team** Minimum Education: Technical Course * Meal allowance or food voucher * Medical assistance * Dental assistance * Life insurance * Well Hub