Job Summary: Work in a highly critical and high-performance environment, monitoring the company's network and ensuring stability, security, and performance. Key Highlights: 1. Focus on network operations and a high-performance global environment. 2. Work with cutting-edge technologies in network infrastructure. 3. Collaborate with global teams in a dynamic environment. Senior IT Infrastructure Analyst Full\-time Employee Status: Regular Role Type: Home Department: Technology Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil's first and largest Datatech company. A leader in risk and opportunity intelligence solutions, focused on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decision—helping individuals achieve their dreams and businesses of all sizes and sectors thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- We are seeking a **Level II IT Infrastructure Analyst** to work in a corporate environment of **high criticality and performance**, with a focus on **network operations**. The professional will join a highly qualified global team responsible for monitoring the company’s entire network, ensuring stability, security, and performance for internal and external customers as well as data center environments. **Responsibilities** * Daily use of **Service Now** to handle incidents and requests related to the Network area. * Monitor corporate network performance, identifying and resolving critical issues. * Conduct analysis and troubleshooting in complex environments involving network protocols and equipment from multiple vendors. * Collaborate with global teams, requiring technical communication in **English**. * Operate and administer environments with **L2/L3 equipment, Wi\-Fi, Cisco, Fortinet**, as well as security and proxy resources. * Work in **OCI, AWS, and Azure** environments, ensuring connectivity, security, and proper functioning of integrations. * Open and track incidents with carriers and vendors, ensuring resolution within SLA. * Collaborate with internal teams to continuously improve and evolve network infrastructure. **Qualifications** ------------------ **Technical Requirements** * Experience in a **NOC** environment and daily use of **Service Now**. * Solid knowledge of: + **TCP/IP, DNS, OSPF, BGP, SNMP** protocols + **L2/L3** equipment + **Wi\-Fi** networks + Security on **Cisco** and **Fortinet** + **Proxy, OCI, AWS, and Azure** environments + Security protocols and frameworks: **Dot1\.x, MAB, Site\-to\-Site VPNs, SSL, IPSec (IKEv1, IKEv2\)** * Ability to communicate technically in **English** (basic/intermediate). * Familiarity with tools such as **ThousandEyes, Splunk, and NNMi** is desirable. **Qualifications** * Bachelor’s degree in Technology, either **in progress or completed**. * **Basic to intermediate English**, with emphasis on technical communication. * Analytical mindset, proactivity, and ability to perform under pressure in critical environments. **Additional Information** -------------------------- At Serasa Experian, we believe diversity is essential to a healthier and more innovative workplace where everyone can share experiences and express ideas. Therefore, we implement various initiatives to promote inclusive recruitment and support the professional development of our people. Additionally, we have several affinity groups created to empower and support underrepresented communities: ExperianPride (LGBTQIAPN\+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generational diversity). Join us in this transformation! **\#LI\-HOME** Experian Careers \- Creating a better tomorrow together **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings