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Network Sys Admin in Itanhaem
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Network Sys Admin
Itanhaem
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Location:Itanhaem
Category:Network Sys Admin
IT Support Analyst [ITANHAEM]64737637163906120
Indeed
IT Support Analyst [ITANHAEM]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks, assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and preventively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment; * Perform on-site interventions to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve issues related to network ports; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components provided and funded by the CONTRACTOR, provided such equipment is outside its warranty period. * Install, update, and configure antivirus security systems and supported Operating Systems (OS) — currently Windows and Chrome OS — as well as any other OS; * Configure and install software on computers, laptops, and tablets; * Remove previous versions and configure the new virtual environment (formatting), as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) of assignment and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical problems, failures, and non-conformities affecting computing resources (hardware and software) currently in use or undergoing integration; * Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty. Requirements * Completed undergraduate degree; * Experience in remote and on-site IT support; * Willingness to use personal vehicle.
Praça Carlos Botelho, 211 - Centro, Itanhaém - SP, 11740-000, Brazil
Negotiable Salary
9823855 - MID-LEVEL TECHNICAL SUPPORT ANALYST [Praia Grande]63822999216899121
Indeed
9823855 - MID-LEVEL TECHNICAL SUPPORT ANALYST [Praia Grande]
We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we're together. We hold ceremonies to stay close, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **here there's space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our customers' businesses through innovative and sustainable solutions. Ready to come with us on this journey? **Responsibilities and duties** **What are we looking for?** * An organized and responsive individual. **Your day-to-day responsibilities** * Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines. * Provide technical support to clients regarding resolution of low and medium complexity incidents. * Create and maintain updated technical procedures and knowledge base. * Investigate, diagnose, and test problem solutions before contacting the requester; * Interact with other support levels to find correct solutions. * Interact with clients at all hierarchical levels. * Support end users by assisting and clarifying their doubts related to support/infrastructure/systems areas. **Requirements and qualifications** **Experience**: * Knowledge in POS (maintenance and installation) \- Cash Register (**Mandatory**) * Active Directory, DNS, DHCP, file server, print server; * GSuite Google tools; * User support, configuration of Desktops, Notebooks, and Tablets; * Applications, Hardware, printers, etc; * Knowledge in network infrastructure, routers, and switches; * Experience in operations with ITSM with defined SLAs; * Remote support (Anydesk, TeamViewer). * Experience in operations with practices in support centers governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. **Differentiating factors:** * ITSM Service Now knowledge and usage * **Experience in Commercial/Wholesale environments** **Education:** * Bachelor’s degree in Information Technology or currently pursuing one; **Skills**: * Teamwork; * Good written and verbal communication; * Flexibility, proactivity, agility, and organization; * Commitment; **Working hours:** * Work model: 100% onsite (Praia Grande\-SP); * Working hours: Monday to Friday from 07:00 to 15:00 and Saturdays from 07:00 to 12:00\. **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluations** and **feedbacks**, aiming at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare assistance** according to current policy * **Gym partnership** to encourage you to exercise * **Partnership with SESC** for varied cultural and leisure activities * **Study partnerships** for language, technology, and course platforms * **Payroll-deducted loan** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Referral Program** with chances for prizes and bonuses * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our open positions, and becoming part of this constantly growing team?
Av. Mal. Mascarenhas de Moraes, 1008 - Canto do Forte, Praia Grande - SP, 11700-300, Brazil
Negotiable Salary
9823855 - Mid-Level Technical Support Analyst [Praia Grande]63822998950273122
Indeed
9823855 - Mid-Level Technical Support Analyst [Praia Grande]
Description: Experience: * Knowledge of POS (maintenance and installation) \- Cash Register (Mandatory) * Active Directory, DNS, DHCP, file server, print server; * GSuite Google tools; * User support, configuration of Desktops, Notebooks and Tablets; * Applications, Hardware, printers, etc; * Knowledge of network infrastructure, routers and switches; * Experience in operations with ITSM with defined SLAs; * Remote support (Anydesk, TeamView). * Experience in operations with practices in support centers governed by metrics/indicators, such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. Differentiating factors: * Knowledge of ITSM Service Now, usage * Experience in Commercial/Wholesale environments Education: * Higher education in progress or completed in Information Technology fields; Skills: * Teamwork; * Good written and verbal communication; * Flexibility, proactivity, agility and organization; * Commitment; Work Schedule: * Work model: 100% in-person (Praia Grande\-SP); * Working hours: from 07:00 to 15:00 Monday through Friday and on Saturdays from 07:00 to 12:00\. OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? * An organized and responsive individual. Your day-to-day responsibilities: * Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines. * Provide technical support to customers regarding resolution of low and medium complexity incidents. * Create and keep updated technical procedures and knowledge base. * Investigate, diagnose and test problem solutions before contacting the requester; * Interact with other support levels to find correct solutions. * Interact with clients at all hierarchical levels. * Provide end-user support, assisting and clarifying their doubts related to support/infrastructure/systems areas 2509120202531749145
Av. Mal. Mascarenhas de Moraes, 1008 - Canto do Forte, Praia Grande - SP, 11700-300, Brazil
Negotiable Salary
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