Multitasking Customer Service Representative

Description

Job Summary: Citizen Experience is seeking a talented Multitasking Customer Service Representative to join an exceptional team focused on customer service and communication within an opportunity-rich environment. Key Highlights: 1. Join a team that supports, respects, and collaboratively innovates 2. Advance your career in an environment full of opportunities and challenges 3. Transform access to public services with innovative solutions Citizen Experience is looking for a talented, out-of-the-box **Multitasking Customer Service Representative** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for one another, support each other, respect one another, contribute meaningfully, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment brimming with opportunities—where career advancement means not only progressing in roles and responsibilities but also consistently tackling new challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users regarding services offered at the unit, especially during contingency situations; * Document screening for service eligibility, issuing queue numbers, collecting fees; * Supporting satisfaction index surveys, organizing queues, and calling queue numbers; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a comprehensive benefits package including:** Meal Allowance Lunch Voucher TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Feel Well' Program (includes nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit Sharing and Results Program (PSRP) Childcare Assistance Assistance for Children with Disabilities First-Degree Scholarship Incentive Birthday Day Off We are **CiX — Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople