Cybersecurity Assistant II

Description

Job Summary: A professional to identify digital threats, handle customer requests, and mitigate cybersecurity incidents. Key Highlights: 1. Support the identification and mitigation of digital threats 2. Handle customer requests via a ticketing system 3. Collaborate on reporting and mitigating incidents Cybersecurity Assistant II Full\-time Employee Status: Regular Role Type: Home Department: Administration \& Office Support Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil’s first and largest Datatech company. A leader in risk and opportunity intelligence solutions, focused on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and top talent, it transforms risk uncertainty into the best decision—helping individuals achieve their dreams and businesses of all sizes and sectors thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- **Job description** We are seeking a Cybersecurity Assistant to join our team. This professional will be responsible for supporting digital threat identification, handling customer requests, and collaborating on incident reporting and mitigation with providers and platforms. Responsibilities: * Monitor and identify potential threats across digital environments (web, social media, marketplaces, forums, etc.); * Handle customer requests via a ticketing system, ensuring clarity and responsiveness; * Conduct initial analyses of reported security incidents; * Report threats to providers and platforms, following internal procedures; * Support the team in threat identification routines, investigations, and evidence collection; * Maintain organized and up-to-date records of activities and incidents. Preferred Qualifications: * Currently pursuing or completed degree in related fields (Information Security, Computer Science, Systems Analysis and Development, Networks, etc.); * Prior experience in technical support, ticket handling, or security analysis; * Familiarity with threat intelligence and OSINT tools; * Intermediate English proficiency. **Qualifications** ------------------ **Qualifications** * Basic knowledge of cybersecurity, networks, and digital security best practices; * Analytical ability and attention to detail; * Strong written and interpersonal communication skills; * Proactivity and willingness for continuous learning. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a purpose of creating a better future by expanding opportunities for individuals and businesses, we are over 4,000 people in Brazil working across diverse teams and specialties. Here, every skill and form of diversity complements each other—you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to being one of the country’s best and most innovative employers, enabling extraordinary experiences and careers for our people. Our strong “people-first” approach is externally recognized through numerous industry certifications: we’ve been awarded by Great Place To Work™ in 24 countries and hold the international Top Employers certification; we’re also recognized as one of the best companies for young professionals and maintain a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path—providing an increasingly better workplace for our talents. Experian Careers \- Creating a better tomorrow together **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings