Senior Operations Analyst

Description

Job Summary: We are seeking a Senior Operations Analyst to focus on performance, metrics, and managerial analytics, supporting leadership in decision-making, with emphasis on collections and payment methods. Key Highlights: 1. Focus on performance, metrics, and managerial analytics 2. Structuring operational and financial data into metrics and presentations 3. Supporting leadership in preparing executive presentations Senior Operations Analyst Full\-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time **Company Description** ----------------------- Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. **Job Description** ------------------- We are seeking a Senior Operations Analyst to focus on performance, metrics, and managerial analytics, supporting area leadership in monitoring results and decision-making, with emphasis on collections and payment methods. This professional will be responsible for structuring operational and financial data into metrics, analyses, and executive presentations, contributing to improved efficiency, results control, and visibility of area performance. Key Responsibilities: * Monitor and analyze **performance indicators (KPIs)** related to **collections and payment methods**; * Structure projects and processes * Develop critical analyses regarding operational efficiency, financial impact, aging, recoveries, and performance deviations; * Structure and maintain **recurring reports, controls, and dashboards**; * Support leadership in preparing **managerial and executive presentations**, with clear interpretation of results, trends, and risks; * Analyze indicator variations, trends, and gaps, supporting the definition of action plans; * Collaborate with operational, finance, and risk teams, connecting data to real-world processes; * Contribute to standardization and governance of area metrics; * Support continuous improvement initiatives based on quantitative and qualitative analyses. * Requirements: + Completed undergraduate degree (Business Administration, Economics, Accounting, Engineering, Information Systems, or related fields); + Experience in **payment methods** (credit cards, debit cards, acquiring, gateways, sub-acquiring); + Experience with **chargebacks**, disputes, and card network rules; + Knowledge of collections funnel + Ability to perform **critical data analysis** and attention to detail; + Organization, sense of priority, and adherence to deadlines; + Advanced proficiency in **Excel/Power BI** for analysis, controls, and reporting. + Intermediate proficiency in SQL Server for data extraction and analysis **Qualifications** ------------------ Experience in payment methods, proactive attitude, communication, and organization**Additional Information** -------------------------- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward \& recognition, volunteering... the list goes on. Experian's people first approach is award\-winning; World's Best Workplaces™ 2024 (Fortune Top 25\), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. **Join the \#TimeVeloz Team!** Let’s grow together! We truly want to contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achieve goals. **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings