We are looking for a team member to join us in the position of **Monitoring Operator**, responsible for monitoring and controlling, in real time, the vehicle fleet, ensuring safety, operational efficiency, and compliance with established deadlines for road transportation. The professional will work at the monitoring center, using tracking and communication systems. **Responsibilities and duties** **Main Responsibilities** * **Monitoring and Tracking:** Monitor the position and status of the entire fleet through tracking systems (GPS/telemetry). * **Risk and Emergency Management:** Handle emergency situations such as accidents, vehicle breakdowns, route deviations, cargo or vehicle theft, activating contingency plans and contacting relevant authorities (police, insurance companies, etc.). * **Communication:** Maintain constant and clear communication with drivers, logistics, maintenance, and security teams to report incidents and provide guidance. * **Incident Reporting:** Document all incidents, non-conformities, system failures, and actions taken in reports and specific software. **Requirements and qualifications** * **Computer knowledge** * **Skills:** Logical reasoning, focused attention, proactivity, and excellent verbal and written communication. * **Education:** High school diploma * **Availability:** Full availability to work in **12x36 shift schedules**, including weekends and holidays. **Additional information** * Competitive market salary * Meal voucher * Health plan * Dental plan **Join the Viação Novo Horizonte team and embark on a journey full of opportunities!** Here, we value every talent and believe that together we can transform road transportation. With a welcoming and dynamic work environment, you will have the chance to grow professionally, develop new skills, and contribute to people's mobility. Come be part of this story and help bring the future to every destination. Your next step starts here! **Our Story** For 59 years, Viação Novo Horizonte has been a reference in passenger road transportation on intercity, interstate, and charter services, including tourism. Founded by Edgar Abreu Magalhães, the company's name is both a tribute to its roots and a message of hope for the future: Novo Horizonte honors the city of the same name located in the Bahia hinterland, where the journey began around 1965, but also symbolizes perspectives of change, dreams, and our people's hope. Over the years, the company has grown in size and importance. Currently, our operational structure consists of over 800 vehicles, 30 interstate routes, hundreds of intercity routes, as well as garages and support points across various regions within our service areas. Novo Horizonte has a team of over 2,000 professionals, including administrators, engineers, drivers, conductors, programmers, mechanics, among many other specialties forming a skilled team**,** upholding the company's values. **Mission** To ensure the Brazilian population's right to freedom of movement through the provision of transportation services on interstate, intercity, and charter routes, including freight transportation. **Values** Legality, morality, safety, efficiency, affordable fares, and respect for human beings and the environment, serving indiscriminately any person or region of the country. **Where We Are** Currently, our company proudly operates strategically located garages in several cities, strengthening our presence and efficiency in road transportation. Our operational bases include: **Bahia**: * Vitória da Conquista * Salvador * Brumado * Santa Maria da Vitória * Bom Jesus da Lapa * Guanambi * Barreiras * Ibotirama * Seabra * Ilhéus * Porto Seguro * Camaçari * Ibipitanga **São Paulo**: * Guarulhos * São Paulo * Praia Grande * Campinas **Minas Gerais**: * Montes Claros * Pirapora * Governador Valadares **Sergipe**: * Aracaju **Mato Grosso**: * Cuiabá **Goiás**: * Goiânia * Posse * Iporá * Aragarças **Rondônia**: * Porto Velho **Distrito Federal**: * Brasília **Tocantins**: * Palmas **JOIN THE NOVO HORIZONTE TEAM!**