Online Sales Representative

Description

Job Summary: We are seeking a practical, communicative, and proactive Online Sales Representative to provide digital customer service, focused on understanding customers, guiding them toward appropriate products, and executing additional sales while maintaining organized communication channels. Key Highlights: 1. Customer-focused and results-oriented digital service 2. Execution of additional sales (up-sell) to increase average transaction value 3. Organization of service routines and feedback for continuous improvement **NOTE**: BEFORE APPLYING, PLEASE ENSURE YOU HAVE ANSWERED ALL REQUIRED QUESTIONS FOR THIS POSITION. OTHERWISE, YOU WILL BE AUTOMATICALLY REMOVED FROM THE SELECTION PROCESS. **Job Benefits:** * Transportation allowance; * Performance-based bonus; **Salary:** R$1.518,00 + performance-based bonus (With bonuses, your monthly income may reach up to R$2.500,00 or more) **Location:** R. José Pequeno, 99a - Jurema - Vitória da Conquista - BA **Employment Type:** CLT (Brazilian permanent employment contract) **Working Hours:** Rotating 6x1 schedule — Monday to Friday, 08:00 AM to 6:00 PM; Saturday, 08:00 AM to 12:30 PM **About the Position:** We are looking for an ONLINE SALES REPRESENTATIVE who is practical, communicative, and highly proactive, to deliver digital customer service. The mission is simple and clear: respond promptly, understand the customer’s needs, recommend the right product, and seize opportunities for additional sales (up-sell). In addition to sales, the professional will also be responsible for keeping communication channels organized and up-to-date. **Your Daily Responsibilities:** * Respond to customers via digital channels quickly, clearly, and with a results-oriented mindset. * Identify the customer’s true needs through objective questions and present optimal solutions using our products. * Execute **additional sales (up-sell)** by offering complementary items that add value and increase the average transaction value. * Accurately record orders and forward them to billing/fulfillment. * Organize service routines and provide feedback regarding products, customer demands, and improvements to online processes. * Work toward daily and monthly targets, consistently striving to improve performance and sales conversion. * Conduct digital post-sales activities to ensure positive customer experience and loyalty. **Requirements:** * Prior experience in online sales or customer-facing roles. * Strong communication skills, empathy, and negotiation ability. * Ability to listen to customers and offer practical solutions. * Organizational skills and responsibility toward the work environment. * Availability to work remotely. Digital literacy. Job Type: Full-time CLT Benefits: * Transportation allowance Job Type: Full-time CLT Compensation: R$1.518,00 - R$2.500,00 per month Benefits: * Transportation allowance Selection Question(s): * Do you have prior experience in this field? If yes, for how long? (Before answering, please read the job description to fully understand the role.) * Are you passionate about sales and customer service? * What is your age? * Do you agree with the salary offered for this position? * Are you available to work full-time (morning and afternoon shifts)? * Do you hold any courses related to this field? (Before answering, please read the job description to fully understand the role.) * Can you commute daily to the job location? * Would you describe yourself as ambitious?