Job Description: **MISSION:** Plays a fundamental role in strengthening the relationship between the brand and customers. This professional interacts with customers, ensuring that interactions are positive, agile, effective, and satisfactory. **ACTIVITIES AND RESPONSIBILITIES:** Contact customers according to company strategies, aiming to increase and retain the customer base. Provide high-quality service, responding promptly to inquiries, resolving issues, and offering courteous and efficient support. Communicate clearly and concisely, both verbally and in writing. Respond to emails and phone calls professionally and empathetically. Proactively resolve customer issues (e.g., Reclame Aqui). Collect feedback and report recurring issues to improve the company’s products or services. Manage customer expectations realistically, explaining deadlines, discounts, stock availability, and possible solutions. Build and maintain strong customer relationships, including regular follow-ups, providing up-to-date information, and understanding individual needs. Provide regular feedback to the leadership team regarding customer concerns and needs. This helps the company make informed decisions about improvements and innovations. Maintain up-to-date knowledge of the company, quality standards, new product launches, the APP, and promotions to provide accurate and relevant information to customers. Provide support, as needed, for e-commerce transactions, assisting with platform navigation or other requirements, and following up throughout the entire process until the customer receives the merchandise. Contact potential leads, presenting the company’s institutional profile, product portfolio, and conducting scenario mapping to identify needs that can be addressed. Record in the internal CRM system all information generated during the initial phase, keeping contact history properly updated. Report situations to managers (e.g., feedback received on service, store transfer requests, sales representative change requests, service complaints, garment transfers). Prerequisites and Qualifications: Bachelor’s degree in progress in related fields is desirable. Experience in customer relationship management (CRM) and after-sales is desirable. Strong communication skills, proactivity, and good interpersonal skills. Easy access to the Savassi region. **WORK SCHEDULE:** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Education Requirements: * Bachelor’s degree * High school diploma * Technologist degree Benefits: * Medical assistance * Dental assistance * Bonus * Discount club * Meal voucher * Transportation voucher * TotalPass Club * University partnership * Food allowance Benefits: * Medical assistance * Dental assistance * Meal voucher * Food allowance * Transportation voucher Job Type: Full-time, Permanent CLT Salary: R$2,000.00 – R$3,000.00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Food allowance * Transportation voucher