Job Summary: We are seeking a Receptionist/Concierge to provide humanized, organized, and high-standard service, focusing on patient experience and appointment scheduling. Key Highlights: 1. Humanized and high-standard patient care experience 2. Professional, structured, and growing work environment 3. Initial training and continuous mentoring We are hiring a **Receptionist / Concierge** to handle patient reception and welcoming, ensuring a **humanized, organized, and high-standard experience**. **Main Responsibilities** * Greet and welcome patients in person * Provide telephone and WhatsApp support * Confirm appointments and procedures * Organize and manage the appointment schedule * Support patient flow management within the clinic * Coordinate with clinical staff to align schedules * Post-consultation follow-up and patient monitoring * Record information in the clinical management system **Mandatory Requirements** * Experience in face-to-face customer service * Excellent verbal and written communication skills * Organization, attention to detail, and punctuality * Ability to work effectively in a team * Familiarity with WhatsApp Business and CRM systems * Professional demeanor, empathy, and courtesy **Desired Behavioral Profile** * Welcoming and courteous attitude * Proactivity and sense of responsibility * Emotional intelligence * Discretion and professional ethics * Ability to handle anxious or dissatisfied patients * Strong interpersonal skills with team members **Compensation and Benefits** * Market-competitive fixed salary * Performance-based variable compensation * Bonus for achieving targets * Professional, structured, and growing work environment * Initial training and continuous mentoring If you meet the requirements and are looking for a new challenge, please contact us. Join our team! Employment Type: Full-time, CLT permanent contract Compensation: R$1.621,00 – R$2.000,00 per month Benefits: * Transportation allowance Work Location: On-site