Logistics Operations Coordinator, Amazon Logistics

Description

Job Summary: Team Leader will supervise a delivery station, providing leadership and managing performance in a collaborative and dynamic environment. Key Highlights: 1. Work in a collaborative environment more akin to a startup. 2. Lead and train associates to deliver the best service to customers. 3. Find practical solutions to complex problems and drive improvements. **DESCRIPTION** --------------- Do you want to work hard, have fun, and make history? If so, Amazon may be the right career choice for you. Our logistics teams are transforming how we interact with customers worldwide every day—and solving some of the largest logistical challenges faced not only by Amazon but by the entire industry. Amazon’s transportation teams work to ensure packages are delivered to customers globally. Whether items are large or small, we find solutions to ensure we uphold our promise to customers. The Amazon Logistics team is seeking a Team Leader to join the AMZL Brazil team at our Delivery Station in the João Pessoa/PB region. Key job responsibilities As a Team Leader, you will supervise one of our delivery stations, providing leadership to associates and managing performance against key metrics—Key Performance Indicators (KPIs). You will assume many functions and work in a highly collaborative environment that is more akin to a startup than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. You must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. This role involves: * Being physically present at the delivery station. Amazon operates 24/7, so working across various shifts—including weekends and holidays—will be part of this role. * Creating and cultivating a safe workplace by identifying safety opportunities within your work area. * Leading and training associates to deliver the best service to our customers. * Ensuring customer orders are fulfilled in accordance with safety and quality guidelines. * Continuously providing critical shift-related information to operators. * Engaging with support functions and/or other departments to address common performance indicator issues—e.g., readiness processes, 5S, safety, training. * Monitoring route progress and proactively identifying and correcting deviations, with a focus on exceeding customer expectations and managing operational costs. \- Conducting meetings, assigning tasks, and working with KPIs such as on-time dispatch, first-day delivery success, and enhanced customer service. * Being obsessed with metrics and diving deep to quickly identify root causes to drive improvements. * Finding practical and simple solutions to complex problems without sacrificing core quality or functionality. * Providing daily support during the launch/implementation of newer systems/processes and collecting feedback. * Continuously using software and hardware tools to ensure smooth day-to-day operations. * Ensuring associates have appropriate tools to perform their jobs and coordinating repairs or replacements when necessary. * Communicating daily metrics and reporting exceptions to other Operations departments and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * High School * Experience with Microsoft Office products and applications **PREFERRED QUALIFICATIONS** ---------------------------- * Intermediary English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.