Store Manager

Description

Job Summary: Store manager for women's retail, responsible for team management, sales strategies, inventory control, and performance tracking, ensuring goal achievement and team development. Key Highlights: 1. Sales team leadership and management 2. Development of commercial strategies 3. Results-oriented focus and team engagement **Prior experience in shopping malls and stores targeting female customers (apparel, accessories, footwear).** **Responsibilities** * Plan, organize, and manage the store team, overseeing work schedules, timekeeping, vacation rosters, performance, and sales results. * Develop and implement sales strategies to achieve store KPIs and objectives. * Monitor, analyze, and present daily performance results to the team, including revenue, items per customer (IPC), average transaction value, average sales per staff member, and conversion rate. * Manage merchandise and packaging inventory, performing required record-keeping and form completion. * Oversee, and when necessary conduct, store opening and closing procedures. * Conduct regular team meetings to review sales performance, individual results, and operational management. * Participate in recruitment, onboarding, and employee development processes. * Accurately apply commercial legislation and internal policies regarding exchanges, returns, and refunds. * Support the team in resolving customer complaints and delivering high-quality customer service. * Manage teamwork, resolve conflicts, and foster a collaborative work environment. * Recommend merchandise purchase lists to senior management, considering customer demand and product turnover. * Manage product mix to prevent stockouts or excess inventory. * Monitor product exchanges, ensuring strict adherence to internal policies. * Organize and store daily cash closing documents in designated cloud drives. * Achieve sales targets through continuous training, guidance, motivation, and feedback to the team. * Conduct performance evaluations to identify training needs and support employees’ career path development. * Review daily communications and announcements on the company website and retailer portal. **Job Challenges** * Ensuring achievement of store KPIs and targets. * Maintaining team engagement and alignment with current rules and policies. * Mastering product knowledge and specifications to confidently guide the team. * Ensuring compliance with regulations, policies, procedures, and best practices in sales. * Developing commercial strategies to increase customer traffic, boost in-store footfall, and improve profitability. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site