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Job Summary: We are seeking a professional at the beginning of their technical career to handle low- and medium-complexity support requests, resolve issues, and contribute to our customers' infrastructure and services. Key Highlights: 1. Providing technical support for low- and medium-complexity issues 2. Focusing on infrastructure and services for customers 3. A collaborative and innovative work environment **Job Description:** ---------------------- We are seeking a professional early in their technical career, responsible for handling low- and medium-complexity support requests, resolving common issues, and contributing to the operation of customer infrastructure and services. **Mandatory Requirements:** ------------------------------ Completed high school education. Technical or undergraduate degree (completed or in progress) in Computer Science, Networking, Telecommunications, or related fields is desirable; 6 months of experience. One year of experience in technical support or first-level support is desirable. **Desirable Requirements:** -------------------------- Basic knowledge of operating systems (Linux/Windows); Fundamentals of networking and protocols (DNS, DHCP, TCP/IP); Familiarity with web hosting control panels, email, and web services; Technical reading and writing skills in English. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Health and dental insurance Meal voucher and food allowance Incentives for courses, training, and certifications A collaborative and innovative work environment Birthday Day-Off **Work Location:** ---------------------- HostDime Brasil | João Pessoa/PB **Working Hours:** ------------------------ NIGHT SHIFT 12X36 (6:00 PM TO 6:00 AM)
