Description: Mandatory: * Previous experience in the role or similar activities; * Intermediate knowledge of Windows, macOS, and Linux operating systems; * Basic knowledge of Antivirus, Firewall, and VPN; * Understanding of Networks and Hardware Support; * Technical or higher education (in progress or completed) in IT-related fields. Differentiator: * Experience with ticketing systems (e.g.: GLPI, Zendesk, ServiceNow); * Knowledge of ITIL; * Technical English; * Basic knowledge of Microsoft Admin Center and Exchange Online; * Handling first-level tickets (chat, email, on-site, and ticketing system); * User support focused on hardware, including maintenance of desktops and notebooks; * Support for corporate network and information security systems; * Registration, categorization, and forwarding of tickets when necessary; * Monitoring tickets until final resolution; * Updating knowledge base; * Assistance in IT inventory control. 2511260202401887471