Description: Hard Skills * High school diploma; * Practical knowledge of Meta tools (Facebook Business, WhatsApp Business API); * Excel and Google Sheets knowledge for data analysis and organization is desirable. Soft Skills * Analytical profile, with critical thinking and focus on efficiency; * Organization and attention to detail; * Agility and proactivity in constantly evolving environments; * Strong communication and collaboration skills; * Ability to multitask without losing focus. * Manage and operate Meta tools (Facebook Business, WhatsApp Business API), ensuring proper integration with our systems; * Perform updates, configurations, and performance monitoring on WhatsApp customer service channels; * Support operational routines using Excel and Google Sheets, with data organization and control; * Actively participate in continuous process improvement, proposing data-driven solutions; * Support the product and customer service teams, ensuring operational fluidity and task execution agility. 2512260202491936520