Mechatronics Technician

Description

Job Summary: This professional will be responsible for maintenance, support, and configuration of Video Lottery machines, as well as database management, testing, and customer and technical team interaction. Key Highlights: 1. Maintenance and support of Video Lottery machines. 2. Database management, testing, and configuration of games and servers. 3. Customer interaction and technical coordination to ensure operational continuity. *About EGT:* We are a modern company, a subsidiary of Euro Games Technology (Bulgaria). We continuously improve our development of casino gaming technologies, leveraging our accumulated experience. Our team of experienced professionals creates innovative products that are consistently tailored to meet the needs of our customers and their players. *Area of Operation:* The Video Lottery Terminal (VLT) system offers a revolutionary approach to the gaming industry. While players enjoy placing bets on the terminal, the central server assumes control, managing all aspects of the lottery game—from rule details to the excitement of potential winnings. This centralized management ensures an uninterrupted and fair lottery experience. For more information, visit: https://brazil.egt.com/vlt/ *Job Responsibilities:* **Machine Maintenance and Support:** * Coordinate regular machine inspections to ensure full functionality for customer use. * Promptly resolve machine issues to guarantee continuous user experience. * Provide follow-up and statistical reports when required for specific cases in any area. **Database Management:** * Maintain, update, and review databases related to machines, ensuring accuracy and reliability. **Testing and Configuration:** * Conduct laboratory tests for game and server configuration, including functionality and performance verification. * Create installation files for the remote accounting system, ensuring complete documentation and accurate data. **Activation and Deactivation Processes:** * Generate activation and deactivation files for hardware changes or conversions affecting machine counters. * Upload files to the company platform with precise machine data and MAC addresses. **Customer Interaction and Auditing:** * Visit regional customers every two months for audits and brand presence maintenance. * Address customer needs and requests regarding machine performance and functionality. **Technical Coordination:** * Provide documentation and support to technicians and other internal departments. * Monitor the UCAS system to track machine online/offline status and coordinate with customers and technical teams to maintain operational continuity. ***Job Requirements:*** * Work location in João Pessoa and surrounding areas, including other Northeastern states. * Periodic visits to the São Paulo office will be required. * Intermediate or higher level of English (to be tested during interview). * Completed technical course in mechatronics/mechanics/electronics. * Completed or ongoing undergraduate degree is a plus. Employment Type: Full-time CLT Salary: R$2.800,00 – R$3.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On the road