Job Summary: Work on system implementation and support, guiding public sector clients and ensuring an excellent experience in using the platforms. Key Highlights: 1. Implementation and support of software for the public sector 2. Focus on customer experience and platform satisfaction 3. Opportunity for continuous learning and challenges **Sogo Tecnologia**, a company based in Paraíba, specializes in developing technological solutions that streamline and modernize processes within governmental sectors. With a focus on continuous growth and the evolution of our solutions, we are seeking an **Implementation and Software Support Analyst** to work both on system implementation and client support, ensuring an excellent experience at every stage of platform usage. This professional will be responsible for accompanying the client from software implementation through to ongoing support, ensuring they are properly integrated into the success journey with our products. **Profiles that Match Us:** Enjoy challenges Demonstrate initiative and a strong sense of responsibility Pursue continuous learning Work well in teams Share knowledge Possess strong communication and teaching skills **Responsibilities:** Implement systems, guiding managers and public servants on proper configuration and use of the solutions Provide customer service and support via phone, email, and messaging applications (e.g., WhatsApp or similar) Clarify questions regarding tool functionality and usage Work closely with managers and public servants to promote best practices in portal usage Conduct in-person and/or remote training sessions during implementation or whenever necessary Identify, log, and track resolution of technical or operational issues Ensure a positive platform experience, fostering customer satisfaction, loyalty, and trust Support continuous improvements in implementation and support processes **Requirements:** Completed undergraduate degree or technology degree in Public Management, Public Administration, Business Administration, or related fields Prior experience working at city halls or companies directly serving the public sector, with knowledge of administrative routines, procurement, contracts, legislation, and payment workflows Genuine interest in helping customers, with empathetic listening, effective teaching ability, and resilience in problem solving Valid Brazilian National Driver’s License (CNH) Willingness to travel as required for implementations **Required Knowledge:** Basic knowledge of public sector administrative routines Understanding of procurement processes, administrative contracts, and applicable legislation Familiarity with digital systems and platforms Basic knowledge of customer service and support Ability to guide users in software usage, providing assistance and follow-up Basic understanding of identifying and logging technical or operational issues Ability to quickly learn new tools and processes