Customer Support Analyst

Description

Job Summary: Work as a Customer Support Analyst, providing customer service and creating documentation to ensure the proper functioning of Simples Agenda’s ERP. Key Highlights: 1. Customer support through multiple channels 2. Creation of documentation for customers 3. Development of communication and logical reasoning skills **Simples Agenda** serves small and medium-sized enterprises. It is a complete ERP system with the unique capability of managing scheduling. We are based in Joinville and have been operating since 2016. **Job Description** Position: Customer Support Analyst Provide customer support via our support channels. Create documentation for customers. Location: Joinville / SC – Bom Retiro neighborhood – Next to Garten Shopping Working hours: 8h30 per day, Monday to Friday, from 8:00 to 12:00 and 13:30 to 18:00. Required Skills: * Written and verbal communication; * Logical reasoning; * Problem-solving; * Proactivity; * Concentration; * Commitment and responsibility. Desirable Knowledge: * Experience with ERP tools; * Business knowledge. Academic Qualification: Currently enrolled in or completed undergraduate or technical program in IT or Financial Management. Remote work: NO Employment Type: Full-time, CLT permanent position Compensation: R$2.200,00 – R$3.000,00 per month Benefits: * Health insurance * Dental insurance * Meal voucher * Transportation voucher Possibility of relocation/moving to the job location: * Joinville, SC: Relocate or move to the job location prior to starting work (Mandatory) Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Work Location: On-site