Description: * Desired Education: Administration, Management, or related fields * Specific Knowledge: Dynamism, Proactivity, and conflict management skills, customer service techniques, public speaking; Group intranet systems * Lead the execution of operational activities of CRA, Admissions Center, and Telephony. * Guide the team in carrying out tasks inherent to customer service representatives. * Monitor the status of daily tasks performed in the area. * Ensure infrastructure for department operations. * Minimize conflicts within the area. * Contribute to the continuous improvement process of the department. * Promote an environment conducive to motivation and teamwork. * Conduct specific training for the area aimed at technical development and process improvement of the team. * Support CRA management in processes and development of actions within the unit, focusing on process and team improvement. * Monitor customer service levels and customer satisfaction. * Follow up on the recruitment and selection process. * Provide periodic feedback focused on team development and improvement. * Contribute to team management processes together with the CRA Supervisor or Coordinator at the unit, when applicable. 251027020222502013