**Description:** Responsibilities and duties Monitor, during customer service, the receipt from delinquent customers of low to high complexity through analysis of outstanding debts and negotiation; Ensure the accuracy of processes and technical information within the service area by performing complex tasks; Contribute to the development of explanatory and instructional materials for training, aiming to enhance perception and understanding by internal and external customers; Extract service reports from the commercial system to provide daily data input for Commercial Management; Support reduction of delinquency rates by handling customer requests regarding automatic debit; Support the correct recalculation of invoices and justification of needs through analysis of customer requirements; Contribute to the assessment of Commercial area results through daily data updates; Assist in handling internal processes interfacing with corporate clients with ongoing accounts by forwarding and analyzing requests; Analyze customer requests and complaints, identify the most affected areas, and assign action plans; Identify and analyze customer needs through data evaluation, profile mapping, and potential opportunities for the sector; Keep the system updated by completing forms and updating internal systems with registration data \*and commercial status; Comply with quality and occupational safety procedures by participating in lectures and training sessions, using PPE, properly handling materials, machines, and equipment, among others; Perform other related activities as requested and directed by leadership. Support departments such as Customer Service, Billing, and Collections. Market-competitive benefits! Quality of life is our purpose. We operate with highly complex technical and operational standards, providing comfort, satisfaction, and quality of life. MISSION To improve quality of life through innovative and sustainable solutions. VISION To be a group globally recognized for excellence in management, operation, and results, with a focus on sustainability. VALUES Professionalism Sustainability Ethics Respect Innovation \#somosgrupolara **Desired Requirements:** Bachelor's degree in Business Administration or related fields Pursuing a Specialization 2511200202481880046