ADMINISTRATIVE ASSISTANT | BELO HORIZONTE / MG

Description

**LOCALIZA\&CO** Continuous evolution has brought us here. Alongside talented individuals with diverse skills, we connect in pursuit of our motivation: building the future of sustainable mobility. It is through valuing the individuality of each person that we drive our movement forward to achieve extraordinary results, develop our operations, and create solutions for our customers. We are passionate about our history, our ideas, and our ability to bring them to life. We know that together, we all go further. This is how we connect Localiza\&Co with the future. **Responsibilities and Duties** **WHAT YOU WILL DO AS AN ADMINISTRATIVE ASSISTANT II** * Support leadership and teams in customer service and interfacing departments via e\-mail, internal/external calls, or other communication channels used at Localiza; * Map current workflows and processes to identify improvement opportunities, contributing to a humanized and successful experience; * Support the optimization and automation of workflows identified during mapping; * Assess impacts related to supplier registration on vehicle service journeys and support managing related actions; * Innovate, test, and support implementing new tools and systems that enhance customer experience and optimize processes; * Contribute to performance analysis within the area; * Achieve targets set forth in the current Management Contract by executing actions outlined in the target plan; * Resolve customer inquiries and communicate conclusions via e\-mail, internal/external calls, or other communication channels used at Localiza; * Help reduce SLA by completing customer requests preferably before the stipulated deadline—always with quality and a customer-centric mindset; **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ **Education:** * Completed high school; * Completed or ongoing undergraduate degree is a plus; **Technical Knowledge:** * Experience in B2B/B2C customer relationship management is desirable; * Intermediate Microsoft Office proficiency; * Writing skills (strong written and verbal communication); * Automotive knowledge (a plus); * Back-office experience; **Additional Information** **BENEFITS FOR THIS POSITION** * Profit Sharing; * Food Allowance; * Meal Voucher; * Health Insurance; * Dental Insurance; * Gympass; * Private Pension Plan; * Transportation Allowance; * Allya; * Unlimited access to various courses offered by our Localiza University; * Internal training and development programs; * Discounts on vehicle purchases and rentals; **Experience being Localiza\&Co—and help build the future of mobility with us!** We are one of the **largest and most comprehensive mobility platforms in the world**, integrating diverse innovative and efficient solutions. This achievement stems from the extraordinary work of over **20,000 employees** across more than **900 agencies** throughout Latin America. We believe movement drives transformation, which is why we encourage continuous development among our employees. **We contribute to a more sustainable, diverse, and inclusive world.** ### **THE L\&CO WAY** * We develop and recognize our team by encouraging high performance; * We genuinely care for one another and enjoy the journey; * We build together with trust and open dialogue, embracing final decisions; * We delight others with simple yet surprising warmth; * We innovate based on customer needs—experimenting to evolve; * We prioritize the customer and cultivate long-term relationships; * We generate exceptional value with a long-term vision; * We do more with less, increasing our productivity; * We contribute to a more sustainable, diverse, and inclusive world; * We act boldly, tenaciously, and humbly; * We decide swiftly and act with responsible autonomy; * We pursue excellence with simplicity; ### **JOIN US AS \#SANGUEVERDE** We believe in the unique value of every individual. We celebrate differences and open doors so everyone can grow and fulfill their dreams. **Join us and become part of a team that transforms opportunities into achievements!**