Apprentice - Itamaraju

Description

Job Summary: We are seeking young professionals to develop in customer service, selling beauty and personal care products, building distributor loyalty, and delivering unique experiences. Key Highlights: 1. Opportunity for professional development in sales of beauty and personal care products. 2. Differentiated and exclusive support for distributors. 3. A work environment that values challenges and career leadership. **Grupo Maria Selma has been a franchisee of O Boticário for 40 years and, like the brand, continues expanding its operations and expertise across business areas. We operate throughout the Extreme South of Bahia and also in the North of Espírito Santo, with leadership and initiative, always striving to deliver the best experience to our customers! If you enjoy challenges and aspire to be the protagonist of your own career, this is the ideal environment for you!** **For this role, we seek young professionals eager to grow in customer-facing roles, selling beauty and personal care products. In addition to fostering distributor loyalty, we aim to deliver experiences that evoke feelings of beauty through differentiated and exclusive service.** **MAIN RESPONSIBILITIES:** * Provide in-person and telephone/WhatsApp support to the distributor team at the service center; * Follow franchisor procedures and internal guidelines of Grupo Maria Selma; * Monitor sales cycles, staying informed about products available in inventory to execute initiatives and identify optimal development opportunities for distributors; * Contribute toward achieving team goals and targets; * Assist in organizing Cycle Meetings to communicate cycle strategies; * Organize documents and delivery confirmations signed by distributors. **REQUIREMENTS:** * Believe in Love and Beauty, with an open mindset toward innovation, digital transformation, diversity, and inclusion; * Reside in Itamaraju/BA; * Availability to work one shift (Monday through Saturday); * Be aged between 16 and 22 years; * Have no formal employment record (no registered work card); * Have completed or be currently pursuing high school education; * Proficiency in Microsoft Office suite is desirable; **Do you identify with Our Way of Being and Doing? Then join us in creating beauty!** * Provide in-person and telephone/WhatsApp support to the distributor team at the service center; * Follow franchisor procedures and internal guidelines of Grupo Maria Selma; * Maintain positive relationships with distributors, fostering engagement and loyalty to Grupo Boticário brands; * Participate in in-person or online training sessions via Universidade da Beleza, as directed by management or HR; * Monitor sales cycles, staying informed about products available in inventory to execute initiatives and identify optimal development opportunities for distributors; * Contribute toward achieving team goals and targets; * Support cycle closing by helping ensure 100% activity completion by the distributor team; * Provide guidance to distributors; * Promote Cycle Meetings, trainings, and distributor events; * Assist in organizing Cycle Meetings to communicate cycle strategies; * Handle exchanges, shortages, partial or full returns, and inquiries; * Conduct credit checks for new distributors (SPC and SERASA); * Access and monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc); * Organize documents and delivery confirmations signed by distributors; * Restock work materials for field team use; * Participate in cleaning and organizing the distributor space.