Assistant Store Manager - Maricá

Description

Job Summary: The Assistant Store Manager will be responsible for operational leadership, team development, ensuring excellence in customer service, and managing daily branch processes. Key Highlights: 1. Operational leadership and team development 2. Focus on excellence in customer service and customer satisfaction 3. Branch process management and problem resolution ### **Assistant Store Manager – You will be a key player in prospecting and negotiating with our customers, as well as leading an entire team focused on delivering exceptional service and achieving targets!** **Your main responsibilities:** * Lead operational activities related to branch processes; * Supervise, guide, and develop the team; * Ensure proper use of company resources, in compliance with policies and procedures; * Provide customer service support, ensuring customer loyalty and satisfaction; * Promote motivational campaigns for the team and promotional campaigns for the branch; * Open and/or close the store, maintaining an organized environment; * Resolve problems with immediate actions and set priorities to ensure task execution under your responsibility; * Prepare weekly staff schedules; * Supervise merchandise inspection and receipt at the branch; * Supervise promoters and third-party service providers; * Carry out cash collection procedures via armored vehicle; * Authorize sales, exchanges, and refunds. **Requirements and Qualifications:** * Bachelor’s degree; * Strong verbal fluency; * Team leadership experience; * Proficiency in Microsoft Office suite; * Strong negotiation skills. **Benefits:** * Meal allowance of BRL 20.00 per day; * Career development plan and performance-based bonuses; * Profit-sharing program (quarterly, subject to goal achievement); * SESC benefits (access to cultural, sports, and educational activities); * Up to 80% discount at Unicesumar (extendable to dependents); * 20% discount on pet care services at CetraVet. ### **Experience in the Pet industry and/or retail is a plus!** **Availability to work from 2:00 PM to 12:00 AM in Maricá is required.** Minimum Education Level: Bachelor’s degree Desired Education: * Business Administration, Bachelor’s degree; * Management Processes, Bachelor’s degree