Multitasking Attendant - Piquete

Description

Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team focused on customer service and communication within an opportunity-rich environment. Key Highlights: 1. Join a team that supports, respects, and collaboratively innovates 2. Advance your career in an environment full of opportunities and challenges 3. Transform access to public services with innovative solutions Citizen Experience is looking for a talented and unconventional **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this may be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we see each other, support each other, respect each other, contribute, motivate one another, and collaborate creatively (that’s where the best ideas are born). If you’re considering advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** * Receiving and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document screening for service provision, issuing queue numbers, and collecting fees; * Supporting satisfaction index surveys, organizing queues, and calling queue numbers; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a range of benefits, including:** Meal Allowance Food Allowance TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Fique Bem' Program (includes nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing Program (PLR) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople