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Job Summary: The professional will be responsible for performing smartphone repairs and refurbishments, ensuring device quality and proper functionality. Key Highlights: 1. Perform repair and refurbishment of multi-brand smartphones 2. Focus on quality standards and repair procedures 3. Collaborate on continuous improvement and problem resolution **We are Pitzi—the most comprehensive smartphone protection solution in the market!** ---------------------------------------------------------------------- With over 13 years of experience and 2.5 million protected devices, our innovative business model has delivered outstanding results! Recently, Pitzi and Leapfone joined forces to offer a new way to own a smartphone—affordable monthly payments with full protection. People, transparency, and technology—these are our fuel. Why Pitzi? * We’re more than 160 Pitziers forming a high-performing team committed to self-development and centered on the Customer-First strategy; * We work together to build a technological, dynamic, and diverse environment. * And yes—we’re a GPTW (Great Place to Work) certified company, recognized as one of the best workplaces in Brazil and worldwide. * Our values guide every decision we make—they shape our strategies, projects, and daily actions: Customer-Focused; Think Big; No Risk, No Fun; Love Pareto; Be Essentialist; Speak Truth; Roll Up Your Sleeves; Take Ownership; All for One, One for All; Value Impact. We value plurality and understand the benefits of diversity. At Pitzi, everyone can be exactly who they are—without distinction—at all times. #DiversityPitzi #JoinPitzi. **Responsibilities and Duties** **Team Description:** ------------------- The smartphone repair and refurbishment team comprises professionals specialized in diagnosing and repairing issues in mobile devices such as smartphones. We deliver a broad range of services—from replacing damaged components like broken screens and faulty batteries to resolving software issues and recovering lost data. Additionally, we enhance devices’ appearance and overall performance. **Job Tasks and Responsibilities:** ----------------------------------------- **Tasks:** * Request required parts and components for repairs via system; * Perform repairs (component replacements) using best practices and prioritizing safety; * Conduct functional and aesthetic tests to ensure all repairs meet Pitzi’s quality standards; * Guarantee devices are delivered with factory-default settings and without any prior user data (LGPD compliance); * Enter information into the system to update repair status; **Responsibilities:** * Assess what is essential for task execution and correctly discard anything superfluous or unnecessary; * Maintain an organized workspace before, during, and after repairs; * Keep the workplace clean and professionally presented; * Adhere to standards and procedures that ensure repair quality and workplace well-being; * Provide recommendations for problem resolution, promoting collaboration, mastery, and autonomy; **Requirements and Qualifications** **Basic Qualifications:** -------------------------- * Advanced knowledge of multi-brand mobile device repair; * Visual inspection skills; * Strong verbal and written communication skills; * Exceptional organizational skills; * Excellent hand-eye coordination for handling tools and manipulating small components; * Ability to work effectively in a team. * Samsung and Motorola repair experience—Apple and Xiaomi are advantageous **Additional Information** **CLT Employment + Benefits:** * Flash (flexible card) loaded with R$ 770/month; * Salary advance; * Transportation allowance; * One day off during your birthday month; * Decompression events every Friday; * Sul América Health Plan; * Sul América Dental Plan; * Prudential Life Insurance; * Gympass; * TotalPass; * Childcare assistance; * Extended maternity leave: 180 days; * Extended paternity leave: 30 days; * Extended parental leave: 120 days; * Sesc SP; * Quick Massage; * Full Pitzi Protection; * Facilitated Leapfone subscription; * Facilitated smartphone and Pitzi product subscriptions; * Pitzi Academy—courses focused on developing soft and hard skills; * Creditas Payroll-Deducted Loan; * Annual bonus **Pitzi was founded in 2012 with the mission of revolutionizing the smartphone protection market in Brazil.** Alongside partner retailers, we offer the most comprehensive smartphone protection in the market—delivered with transparency and speed. Leveraging cutting-edge technology and an innovative approach, we simplify the process of purchasing and managing smartphone protection, delivering an unparalleled, fully digital customer experience. We protect over 2 million devices, operate across 2,000 sales points nationwide, and employ 150 passionate Pitziers committed to innovation. People, transparency, and technology—these are our fuel.
