Job Summary: Professional responsible for mapping, standardizing, and improving processes; analyzing workflows; supporting audits; monitoring KPIs; and leading continuous improvement initiatives. Key Highlights: 1. Continuous improvement of processes and documentation 2. Leadership in improvement initiatives and facilitation of PDCA cycles 3. Support for certifications and tracking of action plans **Job Description:** ---------------------- Map, standardize, document, and improve processes (AS IS and TO BE) using quality tools and continuous improvement methodologies. Analyze workflows, identify gaps, review SOPs and internal controls, develop flowcharts, and support internal audits—including defining sampling criteria, preparing audit reports, tracking action plans, and supporting certifications and accreditations. Monitor and present institutional KPIs, conduct periodic performance review meetings, and support strategic projects and benchmarking initiatives. Lead and support process improvement initiatives by facilitating PDCA cycles, removing barriers, and providing feedback to leadership. Develop documentation, protocols, management reports, standardized materials, and organizational charts. Deliver training sessions, participate in onboarding of new employees, support institutional projects, and uphold quality, safety, regulatory compliance, and a positive organizational climate—performing other related duties as required by the department. **Mandatory Requirements:** ------------------------------ Commitment Discipline Technical Proficiency Entrepreneurship Flexibility Planning Productivity Professionalism Logical Reasoning Respect Patient/Client Satisfaction Upholding the historical legacy of Fundação Padre Albino Teamwork Transparency HIGHER EDUCATION IN BUSINESS ADMINISTRATION HIGHER EDUCATION IN NURSING HIGHER EDUCATION IN PRODUCTION ENGINEERING HIGHER EDUCATION IN PROCESS ENGINEERING ERP Microsoft Office Suite Knowledge of quality tools Proficiency in Bizagi BPMN Modeler software **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Health Insurance Dental Insurance Meal Voucher Transportation Voucher Life Insurance Total Pass **Work Location:** ---------------------- EMILIO CARLOS HOSPITAL **Working Hours:** ------------------------ Monday to Thursday: 7:00 AM to 5:00 PM; Friday: 7:00 AM to 4:00 PM