**Position Description:** responsible for ensuring the proper functioning of the unit's technological resources, providing support to users and performing preventive and corrective maintenance on equipment. This professional acts as the first line of technical support, resolving issues related to hardware, software, networks, and systems, contributing to the continuity of business operations and employee productivity. **Requirements:** * Equipment Maintenance: In-depth knowledge of preventive and corrective maintenance of hardware (desktops, notebooks, printers, basic servers) and software (operating systems, office applications). * Structured Cabling: Understanding of cabling standards and best practices (UTP, fiber optic), including installation, organization, and troubleshooting of physical network infrastructure. * Networks: Advanced knowledge of networking concepts, configuration of routers and switches, and good networking practices to ensure connectivity and performance. * Operating Systems: Familiarity with Windows (client and server) and Linux operating systems for installation, configuration, and user support. * CCTV: Knowledge of Closed-Circuit Television (CCTV) systems, including installation, configuration, and maintenance of cameras and recorders. * Support Tools: Proficiency in using remote access tools, help desk ticketing systems, and diagnostic software. Skills (Capabilities): * Problem Diagnosis and Resolution: Ability to quickly identify the root cause of technical issues and implement effective solutions for hardware, software, and connectivity. * Organization: Ability to manage multiple tasks, prioritize support requests, maintain an organized workspace, and document procedures and solutions. * Communication: Ability to communicate clearly and effectively with users of different technical skill levels, explaining problems and solutions in an understandable way. * User Support: Ability to provide courteous, patient, and efficient service, focusing on user satisfaction. * Teamwork: Ability to collaborate with other members of the IT team and other departments to solve problems and optimize processes. Attitudes (Behaviors): * Proactivity: Initiative to seek solutions, anticipate problems, and propose improvements in support processes. * Patience: Ability to deal with frustrated or technically challenged users, remaining calm and empathetic. * Responsibility: Commitment to ensuring the proper functioning of systems and equipment, taking ownership of problem resolution. * Curiosity and Continuous Learning: Willingness to learn and stay updated on new technologies and trends in the IT industry and best support practices. * Focus on Quality: Striving for excellence in task execution and delivering solutions that meet user and company needs.