Job Description: For this position, you must have: * Completed undergraduate degree; * Knowledge of Sales Techniques, Leadership, and Team Management; * Intermediate-level Office Suite proficiency; * Digital skills: ability to operate computers, smartphones, tablets, and other digital devices; * Prior experience in management within the retail or telecommunications industry. Desirable qualifications include: * Experience managing sales teams: ability to engage team members, monitor performance metrics, provide feedback, and develop personnel; * Familiarity with store administrative routines: inventory management, cash handling, HR processes, and performance indicator tracking; * Strategic vision and results orientation: ability to analyze market conditions, identify opportunities, and translate performance indicators into actionable growth plans; * Ensure daily achievement of established sales targets and operational performance goals; * Maintain daily quality standards across all store operational processes by aligning and updating procedures with the entire team; * Ensure daily store organization and appearance, adhering to the standardized layout process and ensuring team compliance with commitment; * Oversee and manage inventory activities as well as cash inflows and outflows, jointly with the sales assistant; * Identify optimal sales opportunities through market research; * Conduct administrative and HR-related tasks periodically or as needed, including job postings, vacation scheduling, attendance tracking, medical certificates, disciplinary actions, contract terminations, etc.; * Lead and evaluate the store team daily, ensuring engagement with established work processes; * Develop the team through performance evaluations and frequent feedback; * Conduct various trainings periodically or as required—including operational, administrative, and sales campaign training—for the store team; * Ensure high-quality execution of assigned processes by pursuing training opportunities and personal and professional development; acquire in-depth technical knowledge of the brand’s products and services, as well as team management expertise, to better oversee both processes and people; * Receive daily customer feedback regarding service quality, product quality, and overall customer experience; manage customer satisfaction indicators. 251204020218772754